Quality Assurance Manager

4 weeks ago


tamil nadu, India Firstsource Full time
Designation : Manager Quality claims
Location : Chennai / Bangalore / Hyderabad
Shift : Night Shift (Hybrid)
Graduation : College degree or relevant experience in education, communication or quality assurance preferred.
Required skillset
Strong contact center background and a dedication to quality & improvement.
Experience in Constant analysis of quality metrics at an individual, team and organizational level
Should have worked with teams and customers based out of the US
Proven experience in quality results and an understanding of what constitutes a quality product/interaction.
Ability to identify opportunities for improvement in our processes & struggles with our associates.
Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
Organized and attentive to detail.
Ability to effectively mentor associates remotely.
interested candidates please share your resume to

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