MS Engineer L1
6 days ago
Want to be a part of our team?The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.This role may also contribute to / support on project work as and when required.
Working at NTT· Security Monitoring and Reporting· 24x7 monitoring and detection of known security threats and attacks· Real time Email notifications for non-investigated alerts· Notification will include details of incident and response measures.· Opening of Incident ticket in customer ITSM tool for non-investigated alerts· Standard Daily Automated Reports to distribution lists (- Weekly Summary Reports -)· Daily and Weekly Reports will be provided· Regular updates to existing use cases· Addition of new use cases based on new global threats and inputs from customer· Documentation of Use cases including conditions, detection logic· Analysis Run-books for use cases· Response to service requests for additional logs, filtering and aggregation of log data· Change management process of client to be followed for SIEM changes· Quarterly session for fine tuning use cases and reportsSkills SummaryIncident Resolution, Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis Software, Troubleshooting
Workplace type:On-site Working
Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryApply from local Career site Apply from local Career site Back to search results
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New Delhi, India NTT DATA Full timeJob DescriptionWant to be a part of our team?The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed...
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new delhi, India NTT DATA Full timeJob Description Want to be a part of our team? The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero...
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