Customer Service Representative

3 weeks ago

chennai, India Element Solutions Inc Full time
Business Overview

Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe.  Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

 

MACDERMID ALPHA ELECTRONIC SOLUTIONS  

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.  

 

SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)  

As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business. 

Job Purpose

Responsible for following up the sales order and coordinate the issues with the sales team.

Job Responsibilities
  • When receiving the customers’ order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.
  • Arrange the shipment according to process, manage and file the orders and confirmations.
  • Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule.
  • Follow up the samples, return goods, price and approval of Credit Note according to process.
  • Update the price after revised to JDE system in time and provide the approved quotation to customers.
  • Follow up and reply to customers’ investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods.
  • Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed.
  • Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE system, supplement and update the customers contact information timely.
  • Assist salesman to manage the consignment customers, arrange the stock taking, settlement and follow up the approval for Running Cost.
  • Assist Credit Analyst to follow up the payment status of customers and inform them about the shipment.
  • Provide the related sales report according to requirement.
  • Finish other tasks assigned by manager.
Requirements & Qualifications

Strong problem-solving abilities and a customer-focused mindset, with the ability to empathize and address customer needs effectively.

Ability to multitask and manage time efficiently in a fast-paced, dynamic work environment.

Proficiency in computer skills, including familiarity with CRM systems, email, and Microsoft Office suite.

Strong attention to detail and accuracy in data entry and documentation.

Ability so communicate in written and spoken Tamil as well as Hindi is required to communicate with regional customers.

Education Bachelors Degree in Business or Relevant industryRelevant Industries ChemicalsManufacturingEEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    3 weeks ago

    Chennai, India backtoroots Full time

    Job brief We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers....

  • Customer Service in Chennai

    2 days ago

    Chennai, India Galaxy credit service Full time

    Experience: 0-5 Year(s). Location: Chennai Salary : Rs. 2,00,000 - 5,00,000 P.A. **Job Description**: Role Category : Customer Service/ Call Center/ Bpo Role :Customer Service in Chennai Employment Type: - Select Employment Type - Education UG : Any Graduate PG :Any Postgraduate Doctorate : Doctorate Not Required P.A. Key...

  • Customer Service Representative

    4 weeks ago

    Chennai, Tamil Nadu, India SITEL Full time

    Apply for Customer Service Representative India Chennai Job Details Foundever, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India SITEL Full time

    Apply for Customer Service Representative India Chennai Job Details Foundever, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on

  • Customer Service Representative

    2 weeks ago

    Chennai, India LetzBizz Full time

    **Job Title**: Customer Support Representative (Travel and Tourism) - _**Telugu Language**_ We are seeking a highly motivated and friendly Customer Support Representative to join our dynamic travel and tourism start-up company. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients,...

  • Customer Service Representative

    1 week ago

    Chennai, India FLY Consulting Services Full time

    Company OverviewFLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for companies of all Sizes. We aim at connecting our clients with the...

  • Customer Service Representative

    1 week ago

    chennai, India FLY Consulting Services Full time

    Company Overview FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for companies of all Sizes. We aim at connecting our clients with...

  • Customer Service Representative

    6 days ago

    Chennai, Tamil Nadu, India Unidos Technology Full time

    Customer Service Representative Job Description A **Customer Service Representative (CSR)** serves as the initial point of contact for customers who have questions or encounter issues related to a company’s products or services. Their responsibilities include: - **Handling Inbound Calls**: CSRs manage incoming phone calls, addressing customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Chennai, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Bifold Dynamix Full time

    We are seeking freshers with excellent communication skills to join our team as Customer Service Representatives in Perungalathur, Chennai. As a Customer Service Representative, you will be responsible for ensuring customer satisfaction through exceptional service and support.Responsibilities: Resolving customer issues and complaints while maintaining a high...

  • Customer Service Representative

    2 weeks ago

    Chennai, India Movate Full time

    We are hiring for Voice Support role ( International Process )Experience :Freshers- 5yrs(Degree mandatory)Designation :EngineerShift :Flexible to work in Rotational Night shiftJob location :Chennai(Ambit IT Park)Work Model :Work from officeLooking for immediate joiners onlyPrimary Skills:• Excellent Communication - for voice, email, chat support• Should...

  • Customer Service Representative

    6 days ago

    Chennai, Tamil Nadu, India timesjobs Full time

    : Customer Service Representative - India - ChennaiReq ID#: 386477Chennai, India,IN:About UsFoundever India Pvt LtdFoundever is;Worlds Leading BPO.Handle 3 million contacts every day.60000 Employees Worldwide.145 centers in 27 countries.350 clients36 languagesRated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob...

  • Customer Service Representative

    2 weeks ago

    Chennai, India Work Benches Technologies Full time

    **Position - Customer Service representative** **Location - ** Perungudi, Chennai **Responsibilities**: - Skillfully manage customer calls, showcasing effective interpersonal abilities. - Provide timely and empathetic resolutions to customer concerns, ensuring satisfaction. - Collect and assess feedback to drive enhancements in our product and service...

  • Customer Service Representative

    2 days ago

    Chennai, India Grow agro Full time

    Customer Care Representative Handling a customer in the phone Customer Service **Job Types**: Full-time, Part-time, Permanent, Fresher Part-time hours: 56 per week **Salary**: ₹8,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Internet reimbursement - Life insurance - Provident Fund - Work...

  • Customer Service Representative

    3 weeks ago

    Chennai, India NXT Full time

    **Join Our Team as a Customer Care Representative - International Voice Process** Are you ready to embark on a dynamic career journey that values your communication skills and provides opportunities for growth? We are looking for passionate individuals to join our team as Customer Care Representatives for our International Voice Process. If you have a...

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Desirous Global Consulting Full time

    Infrastructure, Transport & Real Estate Full-Time Job ID: DGC00013Chennai, Tamil Nadu 1-2 Yrs ₹ ₹250000 YearlyPosition Title: Customer Service representative - (Urgent Opening)Location: PADI, Chennai.Work from Office.Salary is Negotiable. 1. Generating revenue for the company from the given leads provided and achieving your monthly/quarterly targets. 2....

  • Customer Service Representative

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    # SITEL is: Worlds Leading BPO. Handle 3 million contacts every day. Employees Worldwide. 145 centers in 27 countries. 350 clients 36 languages Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row## Job SummaryAnswer inbound calls within the guidelines/goals established by the client and management. Consistently archives...

  • Customer Service Representative

    4 weeks ago

    Chennai, India Bifold Dynamix Full time

    We are seeking freshers with excellent communication skills to join our team as Customer Service Representatives in Perungalathur, Chennai. As a Customer Service Representative, you will be responsible for ensuring customer satisfaction through exceptional service and support. **Responsibilities**: - Resolving customer issues and complaints while...

  • Customer Service Representative

    2 weeks ago

    Chennai, India Movate Full time

    We are hiring for Voice Support role ( International Process )Experience : Freshers- 5yrs(Degree mandatory)Designation : EngineerShift : Flexible to work in Rotational Night shiftJob location : Chennai(Ambit IT Park)Work Model : Work from officeLooking for immediate joiners onlyPrimary Skills:• Excellent Communication - for voice, email, chat support•...

  • Customer Service Representative

    2 weeks ago

    Chennai, India Movate Full time

    We are hiring for Voice Support role ( International Process ) Experience : Freshers- 5yrs(Degree mandatory) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Looking for immediate joiners only Primary Skills: • Excellent Communication - for voice, email,...