Associate Director of Operations

Job Description: Associate Director (9I)

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Position Title: Associate Director (9I)

Function: Follow-Up

Location: Gurugram Sec – 48

Shift Timings: 4:00 pm to 01:00 am

Responsibilities:

• Lead a team of operations (Span of ~500) for multiple LOB's (Follow-Up, Billing & Cash Posting).
• In this role you are required to identify Process Improvement opportunities
• Support the Automation initiatives from a co-ordination & post implementation standpoint
• Manage portfolio of improvement / reengineering projects for the backend services
• Responsible for P&L management.
• Driving employee engagement and associated scores.
• Work closely with Quality, training, Onshore counter parts in driving results
• Mentor and lead improvement projects.
• Generate business impact through Improvement initiatives.
• Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
• Collaborate with department heads to drive performance improvements and achieve targets.
• Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
• Identify cost-saving opportunities without compromising quality or service delivery.
• Address and resolve challenges efficiently while minimizing disruptions.

Pre- Requisite:

• 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
• 10 years of people management experience is preferred.
• Should have excellent RCM domain knowledge.

Skills Required:

• Strategic thinking and problem-solving skills.
• High attention to detail and organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.

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