Apprentice - EPP-REF85764H

Job DescriptionFunctional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.Collectors:Voice callingDispute ManagementCustomers account ReconciliationCustomer OrientationAbility to understand client expectations and requirementsStrives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolutionAbility to maintain relationships with relevant line manager / counterparts / StakeholdersAccountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon theseCollaboration & TeamworkUnderstands and works towards the common goals of the organization rather than getting confined to own siloResolves conflicts at his / her level; escalates if required.Displays good collaborative spiritDoes not resist change managementAnalytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.Communication skillsSpeaks with confidence, poise, credibility, and enthusiasm when presenting informationGives full attention to others' ideas, questions, concerns and issues with interest and empathyDemonstrates requisite verbal and written communication skills and clarity in thoughts QualificationsB.com / MBA(with finance)