Manager, CBS Learning Delivery

3 days ago

mumbai, India Colgate-Palmolive Full time

No Relocation Assistance Offered
# 160745 - Mumbai, Maharashtra, India

This position is responsible for partnering with Business HR in the overall planning and implementation of the ongoing and annual training plan and for providing insights on improvement of all courses including instructor-led, virtual and blended. The role is also responsible for determining the optimal training plan to support global and local priorities. Provides effective guidance and support to the Colgate Business Services (CBS) Learning Team and On-site delivery teams.

Principal Duties & Responsibilities

Accountable for overall quality and execution of Learning logistic, administration, planning and delivery activities

Keep abreast of business and training needs that may affect the Region

Support identification of process improvements related to delivery and logistics

Provide strategic guidance and support to Business HR and CBS Learning and On-Site delivery teams

Identify and recommend specific administration and delivery activities for specific learning programs

Interact with Global Learning Community of HR Expertise for training support activities

Conduit between the BHR and the COHRE- Help understand basic training needs and communicate the same to COHRE

Review learning evaluation results and adjust future learning delivery approaches as needed

Promote the necessary environment for effective internal customer satisfaction and collaboration.

Ensure ongoing collaborative relationships with key internal operations partners

Assist Business HR to ensure optimization and full utilization of training resources

Align Training work plan with business work plan

Develop, implement, track and analyze reports and communicate to all levels of management on program compliance and learning needs

Constantly look at ways and means to automate processes with less manual dependence

Education/ Experience Requirements

Minimum Education/Experience:

9 years of HR/Learning experience

Up to 7 years of Learning experience

HR Learning experience on the ground preferred

Master preferred

Managing people

English: fluent (speaking, reading, writing)


Areas of Skills 

Strong customer management experience and ability to manage customer expectations

Ability to manage multiple priorities and know when to escalate issues for resolution

Strong time management skills to prioritize effectively and handle multiple, aggressive deadlines

Strong project and process management skills

Knowledge of learning technology tools that support learner access (e.g., virtual or mobile)

Basic understanding of regional laws or local requirements, as applicable for Learning

Knowledge of operations management and process improvement approaches, concepts, and tools

Knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, both in person or remotely

Knowledge of LMS functionality,

Demonstrated understanding of planning, scheduling and budgeting activities

Knowledge of approaches, tools, and techniques for gaining cooperation and support

Gathers and analyzes data and effectively responds to new, complex, or problematic situations

Leadership Competencies

Ability to express oneself to provide information to others effectively and in a succinct manner

Effective execution, balances speed with quality in achieving goals

Anticipates and removes potential roadblocks and develops contingency plans when needed

Manages expectations of others and set actionable plans to support successful achievement

Monitors progress and adapts plans according to changes in circumstances

Works effectively with people in other departments, functions and regions

Collects information from different sources to identify patterns, trends and solutions

Adopts a flexible approach to problem-solving that leads to effective solutions

Takes quick action to resolve customer issues

Ability to encourage, motivate, and guide individuals and teams

Functional Competencies

Prior experience as Training Leader on the ground preferred

Travel Requirements 

Expected percentage of travel: minimal

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