Senior Program Manager

4 weeks ago

bangalore, India Rippling Full time
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the role

We’re seeking a Program Manager to support our revenue team in India, enabling SDRs, Core AEs, AMs, and Product AEs. Working closely with Sales leadership, you’ll identify training needs, develop materials, and deliver content to enhance our buyer journey and win rates. Collaborating with cross-functional teams, you'll create and refine programs, processes, and assets, measuring their impact and iterating as needed. This role offers the chance to drive Rippling’s growth by optimizing sales strategies and leading new hire onboarding and ongoing training in India, making a substantial impact on revenue. If you're passionate about revenue growth, enablement, data-driven decision-making, and driving meaningful change, this role is for you.


You’ll love this role if you’re passionate about revenue growth and Enablement, getting into the details, deeply understanding why an enablement program is or isn’t resonating, using data to motivate your peers, and making a significant impact on revenue. 


What you will do

  • Document processes and create resource material for reps to easily self-serve information 

  • Develop and deliver training - both self-paced and live session -  to build rep proficiency in your product areas

  • Be the in-house expert on which messages resonate best with certain buyer personas or phases of the customer journey

  • Facilitate the application, practice, and coaching of various enablement topics such as new product releases and product everboarding. 

  • Partner with sales managers and sales enablement colleagues to improve the overall effectiveness of our Revenue teams and create enablement programs for cross-functional audiences to better sell our products

  • Partner with Marketing to develop internal and externally facing assets that our sales team uses to win customers – from competitive battle cards to initial demo decks to collateral to email templates

  • Own the new hire, ongoing, and needs-based enablement programs for all India based Account Executives and Product materials for all Revenue onboarding

  • Own the new hire, ongoing, and needs-based enablement programs for revenue roles based out of India

  • Report on concurrent tasks, timelines, and deliverables, ensuring all milestones are met

  • Use a variety of interactive teaching methods to conduct and administer remote and live training to our teams

  • Own communication plans as appropriate for each project and provide regular status updates to stakeholders and intended audiences

  • Analyze pre-project data and conduct retrospective analysis to identify key success factors and recommend actionable process improvements

What you will need

  • 3+ years of project management and/or enablement experience collaborating with multiple stakeholders; HR SaaS/HRIS, Spend SaaS , IT Sales, or technical customer-facing role preferred.  Will consider candidates with 5+ years of SaaS selling experience and proven track record of coaching/mentorship. 

  • Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders

  • A bias for action and process orientation to build a process to gather the data you need or corral teams in the right direction

  • A collaborative approach with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes. You’re a team player who thinks big, is hands-on, organized, and solves problems.

  • Strong rep empathy – you know how to identify why messages are or aren’t resonating with a buyer and have some intuition about alternate messages to test

  • Analytical abilities to dive into data to understand the effectiveness of training you delivered and identify gaps to revisit

  • A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity 


#LI-Hybrid

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