Manager, Cybersecurity Analysts
1 month ago
The Manager, Cybersecurity Analysts , will support the timely delivery of Barracuda XDR services for our customer base. The Manager, Cybersecurity Analysts works among a skilled global SOC team to address security matters across Barracuda XDR customer base. This role supports 24x7x365 operations. What you’ll be working on: Full management of direct reports, which consists of Cybersecurity Analysts. Oversee and maintain quality control of tickets, phone calls, and overall quality of all SOC related tasks. Responsible for the overall performance of the Blue Team. Manage and maintain the Blue Team shift schedule. Ensure customer escalations are handled in a timely manner via email and meeting. Measure and report Blue Team key performance indicators (SLAs, metrics, Conduct gap analysis to improve overall operations of the SOC. Collaborate with other SOC teams to ensure operational efficiency and quality. Ensure full coverage of core SOC processes including but not limited to: Alarm runbooks Alert macros Escalation procedure Automate tasks to drive efficiency and quality amongst the Blue Team. Serve as primary point of escalation for Blue Team questions and issues. Ongoing updating of our SOC knowledgebase and training program. Responsible for mentoring new Cybersecurity Analysts throughout their training. Provide ongoing training to the SOC team as a whole. Oversee accuracy of Blue Team shift turnover information. Lead recurring forums such as SOC All Hands and Emerging Threats. Manage vulnerability assessment process/service delivery. What you’ll bring to the role: 5+ years working in a SOC environment with strong leadership and people management skills. Experience working in a Security Operations Center. Full understanding of SOC Structure and process and Procedure. Understanding of all Barracuda SKOUT XDR products. Experience working as a Cybersecurity Analyst. Customer service skills. In depth knowledge of common SOC tools such as: SIEM SOAR EDR Email Security Threat Intelligence Vulnerability Scanner In depth knowledge of security monitoring and analysis. In depth knowledge of core attack vectors such as: Ransomware Business Email Compromise Phishing Botnet DDoS SQL Injection Supply-Chain AttacksMobile Threats Knowledge with cloud computing. Programming skills preferred. Experience troubleshooting in a technical environment, problem solving skills. Bachelor's/Master's degree in cybersecurity or relevant field is preferred. CEH, CompTIA Security+, and similar certifications or cybersecurity bootcamps are preferred. What you’ll get from us: A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.#LI-Hybrid
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