Consumer Revenue Operations Manager
2 weeks ago
Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functionsDevelop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goalsOptimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and peopleDrive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionallySystems & Tools:
Own the build, troubleshooting & analytics for the Sales Telephony system Design, build, and maintain effective call cadences for different customer segments and sales stagesCollaborate with sales and marketing teams to align call strategies with broader go-to-market initiativesDay to day troubleshooting and improvement of the Telephony system basis feedback Lead experimentation initiatives to improve call cadence effectiveness. Develop hypotheses and test new approaches to maximize engagement and conversion rates Help define and maintain the full marketing to sales funnel process, data, systems and workflowsEnable & maintain the Consumer Sales system stack and roadmap, with tools like Salesforce and more while always keeping an eye out for what’s the next best thingReporting, Dashboards & Analytics
:Own creation of reports and dashboards to measure and report on key revenue metrics, and perform deep analyses on the leading, in-process, and lagging indicators to support the revenue organizationDrive data cleanliness initiatives and support reporting needs for Executive & GTM teams including monthly revenue dashboards and Quarterly Business Reviews.Turn quantitative analysis and qualitative feedback into actionable insights across the business to improve our processes and strategy.Qualifications and Skills:Overall 6-8 years of experience, preferably in Revenue/Sales Operations, PnL, Ops & Strategy or other related fieldsPreferred MBA - with at least 2-4 years of experience post MBASalesforce system admin experience preferredGood to Have - Experience with analytics & dashboard tools like SQL, Mode, Tableau, Amplitude etc.Highly motivated, self-directed, team player that can be a jack-of-all-tradesComfort with ambiguity, a positive attitude, and a drive to manage projects to completionComfort with numbers and analysis with a desire to build on analytical skillsExceptional written and oral communication skillsHigh standards of accuracy and strong attention to detail with a drive to get things rightAbility to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/D2C startups#LI-JS4#LI-OnsiteDon’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
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