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Delivery Manager
3 weeks ago
Role Overview:
We are looking for an experienced Client Delivery Manager with a background in HR tech, recruiting, or workforce management to lead our tracker development operations. This role combines hands-on technical skills with leadership and client-facing responsibilities to ensure accurate job data delivery and exceptional client service.
Salary: Probation is 6 weeks, salary is bi-weekly, Rs. 10000/week (40 hours), paid bi-weekly.
Work hours: 8 am Pacific Standard time - 5pm Pacific Standard time
We are a rapidly growing startup in the HR tech field at the intersection of services and AI. This is an opportunity for someone with HR and Recruiting background to take their skills to the next level and make huge impact to their professional career.
Our founder is Ex-Google and is a seasoned and senior executive who you will be working with directly.
Key Responsibilities:
Team Leadership
- Lead and train Tracker Development Specialists to meet quality standards and deadlines.
- Manage task allocation, monitor team performance, and resolve issues effectively.
Client Communication
- Serve as the main point of contact for clients, gathering tracker requirements and providing regular updates.
- Handle client feedback and manage expectations professionally, including pushing back when necessary.
Technical Oversight
- Create, validate, and optimize job trackers using SQL, BigQuery, Google Sheets, and Apps Script.
- Ensure accurate and timely delivery of job trackers by leveraging automation and streamlining processes.
Process Improvement
- Continuously refine workflows based on client feedback and team performance metrics.
- Maintain consistency, accuracy, and efficiency in all tracker development operations.
Qualifications:
Must-Have:
- HR or Recruiting Experience: Hands-on experience in recruitment, HR tech platforms, or workforce management tools.
- Technical Skills: Proficiency in SQL, BigQuery, Google Sheets, and Apps Script.
- Client-Facing Skills: Proven ability to manage client relationships, gather requirements, and handle feedback.
- Leadership Experience: Experience managing a team, with strong delegation and troubleshooting abilities.
- Process-Oriented: Skilled at optimizing workflows for efficiency and quality.
Nice-to-Have:
- Experience with Applicant Tracking Systems (ATS) or recruitment data analysis.
- Background in HR analytics or workforce planning.
Ideal Candidate Profile:
- HR Tech Professional: Someone with experience in HR tech or recruitment operations who enjoys blending technical work with client management.
- Recruitment Expert with Technical Skills: A recruiter or HR specialist with strong SQL and Google Sheets skills, looking to transition into a leadership and operations role.
- Data-Driven Problem Solver: An individual skilled in managing HR/recruitment data, process improvement, and client communications.
- Strong Communicator: Confident in handling demanding clients and providing clear updates to ensure satisfaction.
Why Join Us?
- Remote Flexibility: Work from anywhere while leading a global team.
- Growth Opportunities: Be a key player in shaping our tracker operations with room for advancement.
- Impactful Role: Contribute to improving hiring and HR operations for clients worldwide.
Apply Now:
Send your resume and a brief cover letter detailing your HR or recruiting experience, technical skills, and leadership background.
