Cloud Ops

4 weeks ago

Mumbai, India Infogain Full time

Roles & Responsibilities
ServiceNow ITOM Specialist

  • Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
  • Develop and customize integrations with various IT systems using REST, SOAP, and other APIs.
  • Troubleshoot issues within the ITOM modules and ensure data integrity in the CMDB.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions on the ServiceNow platform.
  • Proficient in JavaScript, GlideScript, and other ServiceNow scripting, adhering to best practices.
  • Experience in ITIL processes and strong analytical and problem-solving skills are essential.

Experience

  • 8-11 Years

Skills

  • Primary Skill: Cloud Service Incident Management
  • Sub Skill(s): Cloud Service Incident Management
  • Additional Skill(s): Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support

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