Major Incident Management

7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...

OverviewThe purpose of the IT Senior Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident ReportsKey Accountabilities and main...

RoleLocation - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager.Experience in team handling, fostering collaboration and...

RoleLocation - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager.Experience in team handling, fostering collaboration and...

Role Location - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager. Experience in team handling, fostering collaboration and...

Role Location - Delhi & Bangalore Qualification and Experience Manager Graduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualification Minimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager. Experience in team handling, fostering...

Role Location - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager. Experience in team handling, fostering collaboration and...

Role Location - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager. Experience in team handling, fostering collaboration and...

Role Location - Delhi & BangaloreQualification and ExperienceManagerGraduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualificationMinimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager. Experience in team handling, fostering collaboration and...

Job Role:As an Incident Manager, you will be in charge of managing incidents, critical incidents, and handling escalations involving L2 Resources at our company. Organizing daily meetings with the internal team to ensure smooth business operations. Providing regular updates to the Business and relevant stakeholders on major incidents and monthly/weekly...

NOTE: Candidate should have Excellent CommunicationRequirement -Managing End user service delivery for APAC region with India as one of the prime subregion.Must have ITIL certifiedand accountable for End to end problem resolution (Level 2)Must have ITSM Tool knowledge and experience either Service Now, Remedy or Symphony Summit.Good technical knowledge on...

Job DescriptionThe IT Incident Manager is responsible for the smooth functioning of the incident process,takes on escalated and exceptional infrastructure-related incidents, managing the reporting of these incidents and proposes structural improvements, when necessary.The objective of the incident process is to ensure resolution of the IT incident within the...

NOTE: Candidate should have Excellent CommunicationRequirement -Managing End user service delivery for APAC region with India as one of the prime subregion.Must have ITIL certified and accountable for End to end problem resolution (Level 2)Must have ITSM Tool knowledge and experience either Service Now, Remedy or Symphony Summit.Good technical knowledge on...

Job Description :Use ITIL-based IT service management processes, including incident and problem management processes, change management, knowledge management, configuration and release management and ensure relevant activities are carried out to minimise unpredicted impact on production services Participate and contribute to IT governance and reporting...

Position SummaryAs an Incident & Support Analyst, you will be responsible for providing technical support and resolving incidents reported by users or detected through monitoring systems. Your role involves troubleshooting issues, analyzing root causes, and implementing solutions to ensure the stability and reliability of IT systems and services. You will...

CSIRT Incident Response Analyst.The Cyber Security Incident Response Team (CSIRT) Member conducts essential cyber security incidenthandling activities to defend the organization from cyber-attacks, through timely detection, investigationand remediation of potential threats.They are the primary contact for any suspected security incident and work together...

Job DescriptionOpen Position: IT Security Incident Response Engineer (Global MNC Company)An MNC Company with global presence is currently looking for IT Security Incident Response Engineer to join the team and be based in the Kuala Lumpur office.Key responsibilities include:Qualify reports or alerts of activity as security incidents using clear guidelines...

Job descriptionTECHNOLOGY WALK-IN DRIVE FOR " Incident Management and Change management" SKILL ON 15th ,17th .22nd May 2024 at HyderabadGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 15th ,17th .22nd May 2024 at HyderabadInterview Information:Interview Date: 15th ,17th .22nd May...

Problem Management:- Carry out regular trend analysis incident data sets to identify errors.- Manage the full life cycle of problem records.- Deliver double digit reductions to incident volumes for supported accounts.- Use ITOA tools to understand actual user experience.- Maintain known error records and knowledge base.- Assist with shift left opportunity...

Responsibility for Driving bridge responsibility for take out the details and timelines from briidge it major incidents, incident management Pay: ₹8,975.06 - ₹32,828.15 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 5 years (preferred) - qm management: 3...