Senior AWS Connect Engineer/Developer
3 weeks ago
Selected candidate must be willing to work on-site at least 2 days a week.
Position Description:Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.
Key Required Skills:The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.Requirements
Basic Qualifications:Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills:Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
Knowledge and experience with integrating Pega workflows with CCaaS.
Knowledge and experience with building reports and dashboards preferably with Tableau.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
Experience with process flow documentation creation.
Strong verbal and written communication skills.
Desired Skills:Adept at working independently, but also in a team environment.
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
Prior Federal government experience.
Self-starter, highly motivated individual who adapts to a dynamic work environment.
Strong attention to detail with an ability to operate effectively across multiple priorities.
RequirementsBasic Qualifications: Minimum knowledge, skills, abilities needed. Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD Cisco Certified Network Engineers must possess a Cisco Certified Network Professional (CCNP) or equivalent level of Cisco Certification. CCNP certification must be the Enterprise Core (EnCor) version. Minimum three (3) years of hands-on network experience configuring routing protocols and switching configuration in medium (One Data Center and 600+ locations) to large enterprise (Two Data Centers and 1000+ locations) networks. Minimum three (3) years of hands-on experience with AWS Networking and possess AWS Advanced Networking Specialty certification. Must be able to obtain a Public Trust clearance Preferred Qualifications: Candidates with these skills will be given preferential consideration. Passed the Cisco Certified Internetworking Expert Written examination within the last one year At least 2 years of experience writing Python scripting language and Regular Expression At Least 3 years of experience implementing Cisco Identity Service Engine (ISE) product in a large multi-data centers and enterprise environment. At least 3 years of experience deploying Cisco Virtual Private Network product such as Cisco ASA and Cisco Wireless LAN in a multi office and large campus environment. At least 3 years of experience working with physical media and equipment associated with each wired and wireless networking. Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
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