Salesforce Senior Tech Lead
2 weeks ago
Salesforce Senior Tech Lead Remote / Noida (as applicable) Shift Timing: 10:00 PM to 7:00 AM IST (US Time Zone Coverage) Experience Level: 6+ years Full Time Role Overview: We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client. The role requires deep technical expertise in Sales, Service, and Experience Cloud, hands-on leadership, and a proactive approach to incident and enhancement management. The ideal candidate will act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams. Key Responsibilities: - Team Leadership & Delivery Management o Lead and mentor a 3–5 member Salesforce team handling ongoing support, maintenance, and minor enhancements. o Oversee daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries. o Establish and enforce coding standards, deployment best practices, and review processes. - Incident & Problem Management o Serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support. o Ensure incidents are accurately categorized, prioritized, and resolved based on business impact and severity. o Conduct root cause analysis for recurring issues and implement preventive measures. o Coordinate with internal and client teams to manage critical or high-priority incidents effectively. - Communication & Stakeholder Management o Maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers. o Collaborate closely with client IT and business teams to align support efforts with evolving business needs. o Provide weekly status reports, RCA documentation, and recommendations for platform optimization. - Continuous Improvement o Identify automation and improvement opportunities in the support process (e.G., monitoring, deployment, testing). o Propose and implement minor enhancements that improve user experience and system performance. o Stay current with Salesforce releases and recommend applicable updates or features for adoption. Required Skills & Experience: - 6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role. - Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud. - Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management. - Hands-on experience with Salesforce DevOps tools (e.G., AutoRABIT, Copado, GitHub) and sandbox management. - Solid grasp of incident management, SLA adherence, and change/release processes. - Experience working in a Managed Services or Support Operations model for enterprise clients, ideally in the Healthcare domain. - Excellent communication and stakeholder management skills with a customer-centric mindset. - Salesforce Platform Developer II or Application Architect certification preferred.
-
Salesforce Senior Tech Lead
2 weeks ago
Noida, India Connect Tech+Talent Full timeSalesforce Senior Tech Lead Remote / Noida (as applicable) Shift Timing: 10:00 PM to 7:00 AM IST (US Time Zone Coverage) Experience Level: 6+ years Full Time Role Overview: We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for...
-
Salesforce Senior Tech Lead
6 days ago
noida, India Connect Tech+Talent Full timeSalesforce Senior Tech Lead Remote / Noida (as applicable) Shift Timing: 10:00 PM to 7:00 AM IST (US Time Zone Coverage) Experience Level: 6+ years Full Time Role Overview: We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for...
-
Salesforce Senior Tech Lead
3 weeks ago
Noida, India Connect Tech+Talent Full timeSalesforce Senior Tech LeadRemote / Noida (as applicable)Shift Timing: 10:00 PM to 7:00 AM IST (US Time Zone Coverage)Experience Level: 6+ yearsFull TimeRole Overview:We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a...
-
Principal Consultant Salesforce Tech Lead
2 weeks ago
Noida, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
-
Senior Salesforce Developer
5 days ago
Noida, India Empiric Full timeFreelance opportunity: Salesforce Tech Lead - Sales/Service Cloud – LWC – Lightning migration - Remote – India Empiric has received an exciting opportunity for a Salesforce Tech Lead with strong Sales and Service cloud experience together with good knowledge and proficiency of Classic to lightning migration. The Tech Lead show also have previous...
-
Hybrid role- Salesforce Delivery lead-noida
3 weeks ago
Noida, India Bot Tech Full timeSalesforce Delivery lead Hybrid role- NoidaPermanent role with clientImmediate availability or max 15 days' notice15+ years of IT delivery experience, with at least 8+ years in Salesforce program management/delivery leadership.Proven track record of managing Salesforce implementations across multiple business units and geographies.Strong expertise in...
-
Hybrid role- Salesforce Delivery lead-noida
3 weeks ago
Noida, India Bot Tech Full timeSalesforce Delivery lead Hybrid role- NoidaPermanent role with clientImmediate availability or max 15 days' notice15+ years of IT delivery experience, with at least 8+ years in Salesforce program management/delivery leadership.Proven track record of managing Salesforce implementations across multiple business units and geographies.Strong expertise in...
-
Hybrid role- Salesforce Delivery lead-noida
3 weeks ago
Noida, India Bot Tech Full timeSalesforce Delivery lead Hybrid role- NoidaPermanent role with clientImmediate availability or max 15 days' notice15+ years of IT delivery experience, with at least 8+ years in Salesforce program management/delivery leadership.Proven track record of managing Salesforce implementations across multiple business units and geographies.Strong expertise in...
-
Hybrid role- Salesforce Delivery lead-noida
3 weeks ago
Noida, India Bot Tech Full timeSalesforce Delivery lead Hybrid role- Noida Permanent role with client Immediate availability or max 15 days' notice 15+ years of IT delivery experience, with at least 8+ years in Salesforce program management/delivery leadership . Proven track record of managing Salesforce implementations across multiple business units and geographies. Strong expertise in...
-
Hybrid role- Salesforce Delivery lead-noida
3 weeks ago
Noida, India Bot Tech Full timeSalesforce Delivery lead Hybrid role- Noida Permanent role with client Immediate availability or max 15 days' notice - 15+ years of IT delivery experience, with at least 8+ years in Salesforce program management/delivery leadership. - Proven track record of managing Salesforce implementations across multiple business units and geographies. - Strong expertise...
