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IT Onsite Engineer

5 months ago

hyderabad, India NCR Voyix Full time
Hi Applicants,
Apply for the role and HR will get back with interview time slots
This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts.
This position is responsible for hands-on client software support to include
LAN/WAN Network support, Telephony support, Printer support.
PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams
Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
Project work including real estate projects, installation and maintenance for network, communications, AV equipment.
IT asset inventory management / stocktakes / audits
IT vendor support including telecom services management, IT vendor procurement
Participate in IT planning and program execution
Weekly timesheet entry into management systems
Managing the site computer rooms
Business continuity planning and execution.
This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.
Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution
The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.
The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills. Flexibility to support out of office hours and multiple NCR sites is also required.
The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support
Respond back with details like CTC, Expected CTC and Notice period.