Floor Coordinator

Job Description

1. Patient ServiceEnsure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directedOversee flow of waiting areas, monitoring patient wait time and communicates delays to patientsEnsure proper flow of file movement from reception till the patient checkout.Counsel patients with only registration/consult, informing them about various treatment plans as per their needsEnsure patients keep up with their PCPNDT appointments without failProvide indirect patient care & support in emergency situations2. DocumentationMaintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with properremarksEnsure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRDProcure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etcRetrieve all patient-related information from the system, as and when requiredRole &3. Human ResourcesTo complete onboarding of all new joinees joined at centerTo upload the scan documents of new joinee in Z driveTo coordinate for all activities/ queries related to HR for respective center4. MiscellaneousStrive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standardsCollaborate with marketing team; participate in successful execution of marketing activitiesLiaise with other staff & departments to accomplish overall objectivesEnsure all procedures are carried out as per the SOP, and are compliant with PCPNDT standardsEnsure a clean and safe environment alwaysProvide for and respect patients' privacy and confidentiality at all timesParticipate in Quality Improvement projects & trainings at the Centre levelParticipate in emergency drills along with other staff like CPR/fire drillsresponsibilities

Preferred candidate profile

Perks and benefits

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