Senior Control Manager – Framework

Description - External
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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 We are currently seeking an experienced professional to join our team in the role of Senior Control Manager - Framework & Analysis.

Why join us?

role is part of the Chief Control Office (CCO) within Digital Business Services (DBS). The Chief Control Office is part of the 1st Line of Defence. It oversees the holistic end-to-end health of the control environment; provides a forward looking view on risk and controls; drives effective design and implementation of controls; and monitors, advises and challenges control owners on how they are managing their risk. It seeks to apply innovative and forward thinking solutions to risk management in the first line, helping control owners to proactively manage their risks.

This role is within the CCO Operations, DCOO and Procurement team and is focused on ERM Framework advisory and analysis across all 3 DBS functions across multiple jurisdictions and regions. The role holder partners closely with supported DBS functions and governance teams and 2LOD to ensure Enterprise Risk and Control requirements are properly embedded. 

The core focus of the role is:

Supporting, advising and challenging Operations management to ensure that their risks are understood and well controlled. The role includes analysing the performance of the control environment, performing end to end reviews, deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses. Supporting the CCO lead and the team to deliver the required support to Operations, DCOO and Procurement management. Sharing best practices, mentoring and coaching new staff. In addition to this, the role will support the evolution of the capability and toolset of the Chief Control Office ( develop more insightful forward-looking measures) and support the transformation of CCO Operations, DCOO and Procurement through active engagement with Transformation teams, CCO/NFR communities in other DBS functions and GB/GFs on automation projects or solutions already adopted in the bank that can be implemented effectively to mitigate risks.

What you’ll do:

Principal Accountabilities: key activities and decision making areas

Impact on the Business/Function

Drive effective design of material operational controls by

Working with Operations and line of business to review and critique front-to-back processes and controls Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes

Drive effective design, analysis and remediation of control measures by:-

Monitoring and analysing control measures to form opinions on the control environment Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits and judgment based attestations) Analysing root cause of incidents and errors

Identify thematic and systemic issues in the control environment by:-

Performing risk assessment deep dives initiated by trigger events such as internal and external incidents

Identify emerging risks and potential operational incidents by:-

Developing indicators that, for instance, predict the impact of known risk triggers. Applying knowledge of control failings in other operational processes, locations etc in identifying similar control weaknesses across other locations

Typical Targets and Measures

Incorporation of effective and automated controls in the design of all new processes / system Increased use of technology and alternative methodologies to measure control effectiveness Effective use of analytics to identify potential emerging risks. Feedback from CCO and Business Services leadership teams. Evidence of early, proactive identification and execution of control and risk interventions

Customers / Stakeholders  

Build effective relationships with key stakeholders across CCO Operations, DCOO and Procurement and leverage these relationships to:

Ensure that controls advice and guidance from CCO is welcomed and acted upon by stakeholders Ensure that change activity (such as process, operating model and system changes) incorporates control requirements from the initial design onwards. Ensure control remediation activities are robust, complete and sustainable. Provide effective and insightful challenge Ensure adherence to the Enterprise Risk Management Framework and operational risk policies Build effective relationships with key stakeholders within 2nd line of defence and leverage these relationships to: Contribute to proposed Risk and Compliance policy and framework for the Business or Function Develop and agree an agenda for CCO Operations, DCOO and Procurement that balances the priorities across all stakeholder groups at a country, regional and global level.

Typical Targets and Measures

Positive and constructive feedback from key stakeholders Evidence of advice and guidance being followed

Leadership & Teamwork

Advocate desired behaviours, promote positive activities in which people work. Work effectively as part of a global, multi-skilled team with a range of expertise and experience. Leverage your experience to help others and be open to others helping you. Lead the effective delivery of communications and training interventions to embed behavioural change. Balance your immediate responsibilities in region/business service with the priorities of the global team in order to deliver both.

Typical Targets and Measures

Stakeholder and peer feedback

Operational Effectiveness & Control:

Ensure that CCO Operations has a robust control environment and a strong risk culture through:

Ensuring Control Owners within Operations, DCOO and Procurement fully understand their responsibilities and are motivated and focussed on executing these responsibilities on a daily basis. Working with Control Owners to ensure compliance with the risk policies and control standards.

Apply and critique the definition and application of policies, control standards and procedures by:

Working with all lines of defence to influence the definition of group policies and control standards Ensuring the control framework enforces policy standards

Typical Targets and Measures

Evidence of robust and effective controls Evidence of well-managed control environment ( issues and actions are raised in a timely manner and actively managed) Development of best practice, standard tools and improvements to the Risk Management Framework

Management of Risk

Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organization change and the impact of new technology. Consistently display positive leadership behaviours related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators. Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets. Maintain awareness of operational risk and minimize the likelihood of it occurring, including its identification, assessment, mitigation and control, loss identification and reporting

Observation of Internal Controls

Ensure that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Local Job Requirements

This role is a part of the global CCO Operations, DCOO and Procurement team executing an agenda that is composed of a blend of global, regional and country priorities. The remit will include driving and coordinating the delivery of priorities across the global footprint of CCO Operations. The role holder will be expected on occasion to work outside of the CCO Operations, DCOO and Procurement domain and/or outside of the designated region to support the execution of the broader CCO agenda. The role has a direct reporting line to Global CCO Functional lead and an indirect reporting line to the Regional CCO Lead. Requirements

What you will need to succeed in the role:

Essential Requirements

Knowledge

Clear understanding of operational risk and how it is managed Knowledge of large scale business processes (within banking or other industries) and the risks inherent in these processes

Capabilities

Intellectually curious and inquisitive Able to analyse and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations. Able to develop creative solutions to difficult problems Able to pro-actively identify and resolve issues with minimal supervision Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management. Strong written and verbal communication skills: ability to present complex issues simply and concisely, Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones. Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment Able to influence others; able to build and led build transient informal teams to solve specific issues

Desired Requirements

Knowledge

Detailed understanding of broad operation activity and the regulatory environment in which DBS functions have to operate. Controls associated with Financial Accounting, Balance Sheet Substantiation, SOX Requirements Knowledge of retail banking, commercial banking and investment banking products and services Understanding of risk and control frameworks and risk polices Knowledge of best practice in risk management

Experience

Operating effectively in a complex, global organization Experience of managing operational risk Experience of designing and implementing process controls

Capabilities

Process design and/or process reengineering skills Expertise in risk and control reporting – especially in defining and measuring leading risk indicators

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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