Manager- Retail Trainer

2 weeks ago

mumbai, India Nykaa Full time

Role Objective:

As the Beauty Retail Training Manager, you will be responsible for developing and implementing comprehensive training programs for our retail staff across multiple locations. Your primary goal will be to ensure that our team members possess the knowledge, skills, and confidence to deliver exceptional customer service and drive sales. You will play a critical role in maintaining brand standards and fostering a culture of excellence within our retail stores.



On a typical day you will drive the following:

1. Training Modules Development: Design, implement, and continuously improve training programs for retail staff, including product knowledge, sales techniques, new product launches, customer service skills, and brand standards.


2. Training Delivery: Conduct engaging and informative training sessions for new hires and existing staff, both in-person, classroom and virtually, ensuring consistent and effective communication of key concepts.


3. Training Materials: Develop, adapt and maintain a library of training materials, including presentations, videos, manuals, and online resources, to support ongoing learning and development.


4. Assessment and Evaluation: Establish metrics to measure the effectiveness of training initiatives, such as sales performance, assessments, customer satisfaction, and employee feedback, and adjust programs as needed to drive results. Create monthly L&D MIS to keep track on team performance and staff productivity. Keep a tab on sales kpis – conversions, Average order value, UPT – draw training interventions accordingly.


5. Collaboration: Partner with cross-functional teams, including operations, marketing, product development, and Brand Teams, to align training objectives with business goals and ensure a cohesive brand experience. Support Talent Management initiatives (development planning, management/leadership training).


6. Leadership and Coaching: Provide guidance, support, and mentorship to store managers, Beauty Advisors and trainers, empowering them to facilitate training sessions and drive continuous improvement within their teams.


7. Compliance: Stay informed about industry regulations, product updates, best practices, and company policies.


You will bring the following to the table:

  • Bachelor's degree in business, marketing, education, or related field (or equivalent experience).
  • Strong understanding of beauty products, trends, and consumer preferences.
  • Excellent communication, presentation, and interpersonal skills.
  • Excellent time management skills with ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and learning management systems (LMS).
  • Open to travel as needed to support training initiatives at various locations.


What we have for you:

1. Experience to work with Premium Luxury Global Beauty Brand.

2. Opportunity to travel internationally for training sessions, conferences, and brand events.

3. Early access to new product launches and innovations.

4. Exposure to global professionals and experts, allowing for professional growth and learning.

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