Customer Service Executive

1 month ago


mumbai, India Burgundy Brand Collective Full time

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Papabubble – an artistic, youth-oriented global candy brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

The Role

You will be responsible for :

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Ideal Profile

  • You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of Chat support, email support and customer support executive
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are adaptable and thrive in changing environments
  • You are highly goal driven and work well in fast paced environments

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Attractive Salary & Benefits
  • Work alongside & learn from best in class talent

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