Digital Program Manager
1 week ago
Posted on 16/10/2025 Mission About Us : At Decathlon Sports India, our purpose is to "Move people through the wonders of Sport" We believe the way to achieve this is by transforming digitally and creating a WOW experience for our users through seamless omni journey both inside our stores and online through our website and shopping App. We are undergoing a strategic transition in our business model to capitalize on this changing behavior and grow our digital business by 3X in the coming 2 years. TEAM BACKGROUND : Key Responsibilities Lead strategic initiatives across Search, Personalization, and Customer Retention to improve engagement and conversion rates. Drive Customer Programs (Exchange, Serviceability, Delivery Speed) and optimize Quick Commerce operations for speed and efficiency. Partner with Product & Tech teams to enhance UI/UX, platform uptime, and customer success metrics. Manage Input Metrics — pricing accuracy, delivery speed, and product availability — ensuring competitive advantage. Optimize Customer Lifecycle Value (CLV) by improving the CAC-to-repeat ratio and driving loyalty initiatives. Expand Omni Channel feature adoption and geographical coverage, integrating digital and store ecosystems. Oversee Delivery Performance and Fulfillment Centre Efficiency with a focus on cost, speed, and reliability. Grow Daily and Monthly Active Users (DAU/MAU) through innovative retention and engagement strategies. Champion Automation and Data-led decision-making to simplify processes and scale operational excellence. Drive Stakeholder alignment and Change Management across cross-functional teams to ensure smooth implementation of digital transformation initiatives. Key Success Metrics Growth in Conversions, GMV, and Margins Improved Delivery SLA adherence and Customer Experience scores (NPS, CSAT) Increase in Omni & Quick Commerce penetration Higher Repeat Rates, DAU/MAU, and CLV-to-CAC ratio Execution of automation-led process efficiencies Profile Job Description : We are seeking a dynamic Digital Program Manager to drive our digital transformation initiatives with customer obsession. The role will focus on enhancing customer-side experiences through search optimization, personalization, and various customer programs like exchange and delivery speed & all others that are relevant for the customers of tomorrow. The manager will ensure seamless UI/UX, leverage analytics for data-driven decisions, and collaborate with stakeholders across technology, product, and supply chain. The Program Manager has to collaborate across various teams and functions and set charters and processes and ensure the program is activated within deadlines with the right metrics and is running efficiently. A successful candidate will have a strong background in digital program management, stakeholder management, exceptional leadership skills, and a proven track record in enhancing customer satisfaction and operational efficiency. Qualifications : Master's degree Demonstrated expertise in program management, preferably within the D2C or ecommerce sector for 3 - 7 years Proficient analytical skills, with a strong ability in data analysis and market research Knowledge in programming languages like Python & SQL Outstanding communication with an ability to create visualization and present to the leadership teams. Office Location : Decathlon Anubhava, Bengaluru Way of Working : 1 Day WFH per week as per requirement
-
Program Manager
3 weeks ago
Bengaluru, India ACL Digital Full timeACL Digital is Hiring. Looking for Program Managers / Project Managers with a strong developer background in telecom or networking domains At ACL Digital, we are looking for people with 12-17 years' experience and if you've transitioned from coding to managing projects and have experience with Agile/Scrum and PM tools, we'd love to connect! Please share...
-
Program Manager
3 weeks ago
Bengaluru, India ACL Digital Full timeACL Digital is Hiring. Looking for Program Managers / Project Managers with a strong developer background in telecom or networking domains At ACL Digital, we are looking for people with 12-17 years' experience and if you’ve transitioned from coding to managing projects and have experience with Agile/Scrum and PM tools, we’d love to connect! Please share...
-
Program manager
4 weeks ago
Bengaluru, India ACL Digital Full timeACL Digital is Hiring.Looking for Program Managers / Project Managers with a strong developer background in telecom or networking domainsAt ACL Digital, we are looking for people with 12-17 years' experience and if you’ve transitioned from coding to managing projects and have experience with Agile/Scrum and PM tools, we’d love to connect!Please share...
-
Program manager
3 weeks ago
Bengaluru, India ACL Digital Full timeACL Digital is Hiring.Looking for Program Managers / Project Managers with a strong developer background in telecom or networking domainsAt ACL Digital, we are looking for people with 12-17 years' experience and if you’ve transitioned from coding to managing projects and have experience with Agile/Scrum and PM tools, we’d love to connect!Please share...
-
Program Manager
1 week ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program ManagerExperience:- 15+ YrsWork Location:- BangaloreNotice Period:- Immediate to 15 Days MaxQualifications Networking / Telecom experience is mandatoryCore responsibilities• Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects.• Team and resource management: Assemble and...
-
Program Manager
1 week ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program ManagerExperience:- 15+ YrsWork Location:- BangaloreNotice Period:- Immediate to 15 Days MaxQualifications Networking / Telecom experience is mandatoryCore responsibilities• Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects.• Team and resource management: Assemble and...
-
Program Manager
1 week ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program ManagerExperience:- 15+ YrsWork Location:- BangaloreNotice Period:- Immediate to 15 Days MaxQualifications Networking / Telecom experience is mandatoryCore responsibilities• Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects.• Team and resource management: Assemble and...
-
Program Manager
6 days ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program ManagerExperience:- 15+ YrsWork Location:- BangaloreNotice Period:- Immediate to 15 Days MaxQualificationsNetworking / Telecom experience is mandatoryCore responsibilities• Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects.• Team and resource management: Assemble and...
-
Program manager
1 day ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program ManagerExperience:- 15+ YrsWork Location:- BangaloreNotice Period:- Immediate to 15 Days MaxQualificationsNetworking / Telecom experience is mandatoryCore responsibilities• Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects.• Team and resource management: Assemble and...
-
Program Manager
1 week ago
Bengaluru, India ACL Digital Full timeACL Digital is hiring Program Manager Experience:- 15+ Yrs Work Location:- Bangalore Notice Period:- Immediate to 15 Days Max Qualifications Networking / Telecom experience is mandatory Core responsibilities • Project planning: Develop project plans, timelines, budgets, and scope for telecom-related projects. • Team and resource management: Assemble and...
