RCM Global Partner Lead

2 weeks ago

hyderabad, India ModMed Full time

We are united in our mission to make a positive impact on healthcare. Join Us 

South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

The RCM Global Vendor Lead will closely work with the Global Partners on day today basis to support them in transitioning the knowledge and ensuring that their questions are being timely answered. They will enable the partners to achieve success by coordinating with other Modmed Teams. They will review the daily status of KPIs, inventory, and service levels and in turn, will report to AVP Global Operation.

The Role:

Measure Vendor Performance 

Maintain a close eye on the KPIs of the assigned practices to the Vendor and will report any issues that are identified impacting the performance  Measuring the SLAs as per the contract, ensuring the Vendor is performing as per the terms being set and established Share the scorecard and validate the invoices on a monthly basis Review the daily productivity and the headcounts Vendor is maintaining to ensure that day today's deliverables are met without fail. In case of any deviation, they will report those to the Manager immediately and will also work closely with the Vendor for timely resolution.

Monitor and Manage Day-to-Day Vendor Operations 
Monitor, report, and coordinate resolution pertaining to issues/challenges affecting Vendor performance between vendor and MM team 

Respond to partner outreach questions/ open items and in turn work with other MM Teams to answer those questions  Work proactively to avoid any Client escalations - in case of any escalations, closely monitor that and help the Vendor resolve the issues quickly Work closely with Vendor on any additional information they may require to transition the knowledge for any new practices assigned.

Improve Operational Efficiency 

Work closely with Vendor to understand any automation opportunities and will support them in improving operational efficiency, including suggesting ways through which Vendors can improve efficiency and for improving retention for the portfolio assigned to the Vendor Identify any training requirements and ensure Vendor has the required training material along with SOPs so that Vendor Teams can conduct the trainings

Skills & Requirements:

Bachelor's Degree - Human Science, Commerce, Business preferred 10+ years of hands-on experience in core Provider RCM  Overall experience includes a minimum of 2 years or more on Client facing roles  Prior experience in transitioning the knowledge for new and existing business  Strong understanding of RCM Processes and best practices  Proven expertise in the AR follow-up functions in multi-speciality setup Knowledge of other related RCM functions is a must

ModMed in India Benefit Highlights:

High growth, collaborative, transparent, fun, and award-winning culture Comprehensive benefits package including medical for you, your family, and your dependent parents. The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office based roles and remote availability,  Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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