Principal engineer

The Service Now Principal developer will be responsible to partner with the Service Now business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management and CMDB. Responsibilities Deliver end-to-end automated solutions which include technical implementation of the Service Now Platform, Core System, and Applic7tions. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Explain the offerings available with Service Now ITOM Suite as well as CMDB. Ability to architect, develop and convert customers legacy solutions into Service Now is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Apply Agile software development practices for customizations to the platform and applications Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior caregivers through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Skills Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and scripting 8+ years of Service Now Development on ITOM. Event Management ITOM Suite experience Solid CMDB experience Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle) Exposure to Prem virtual infrastructure (VMware or Microsoft Hyper-V ) Knowledge of Windows or Linux/Unix Operating systems (Having either of it is good) Insight into Networking concepts like Switches, Load Balancers, Subnets, Firewall. Background in either software development or IT Service management Effective communication skills via verbal and non-verbal methods Problem solving ability Service Now Certified System Administrator