Business Analyst

2 days ago

Gurugram, India Onecom Full time

We're the UK’s leading business telephony and cloud communications provider.  Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions. Join our Team as a Business Analyst Location: Gurgaon Hours: UK Shift About the role: We’re looking for a Business Analyst to join our team and work closely with Product Owners, Operations, and our in-house Development team. In this role, you’ll analyse processes, document requirements, and help deliver intuitive portal solutions that enhance efficiency and customer experience across the group.  If you thrive in an agile environment and love bridging the gap between business and technology, this is the role for you. What makes you a great fit: Previous experience as a Business Analyst in an agile software development environment Strong systems skills, including Microsoft Office (SQL and Visio desirable) Experience with Salesforce or similar CRM platform Skilled in producing requirement documentation for development and testing Excellent communication and analytical skills Outstanding attention to detail and accuracy Ability to manage multiple tasks, meet deadlines, and work under pressure Adaptable, proactive, and self-motivated with a logical approach to problem-solving Enjoys working with people and builds positive relationships Communicates openly and consistently, remaining calm and diplomatic in challenging situations Confident in gathering facts and statistics to support decisions Committed to delivering high standards of work on time and to specification Takes initiative to tackle potential problems and stays focused on achieving results Key responsibilities: Analyse requirements and construct workflows and diagrams with business users Create functional and technical specifications for development and testing teams Document solutions through impact analysis, story cards, and user cases Provide detailed work packages for development and delivery Define project milestones and support project team formation Maintain system protocols and user documentation Support training, demonstrations, and testing of releases Collaborate with Marketing on the look and feel of requirements Act as a source of expertise throughout the software development lifecycle Perks for our People: Holidays : 18 days annual leave, + 6 public holidays  Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

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