Data Center Operations Analyst
1 month ago
Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
Data Center Operator is an entry-level position within technology services. The operator is closely supervised with little latitude for independent judgment. The operator works under clearly defined guidelines. The operator has basic skills with a moderate level of proficiency in the technology services functional area. The operator consults with senior peers on complex tasks. The operator performs documented standard activities related to day-to-day support, administration, and maintenance of systems.Perform routine tasks as directed by Standard Operating Procedure documentation outlined in theresponsibilities listed below.
Handle the day-to-day tickets related to new hires, employee separations, elevated access permissions, server decommissions, paging on-call support members, data center access requests, and placing servers in maintenance mode. Basic ITIL usage of Service Now to perform routine tasks. Basic usage of Zabbix to perform routine tasks. Participate in a flexible work schedule rotation to support a 24/7/365 IT support environment. Initiate incident management calls when required. Adapt quickly to new technologies and changing business requirements. Familiar with ITIL, SLA, and change management process. Serve as first level support for technology services. Assist in the creation and maintenance of Standard Operating Procedure (SOP) documentation. Functional Specific Familiar with Windows, Linux, and VMware products including Outlook and Office. Familiar with products such as Zabbix, Service Now, and Pager Duty.Skill Required:
Basic understanding of data center components and functionality. Proficient in customer support. Good experience writing documentation. Ability to adapt quickly to new technologies and changing business requirements. Ability to partner with senior peers to identify course of resolutions. Excellent analytical and problem-solving skills. Excellent prioritization skills. Strong communication skills.We have other current jobs related to this field that you can find below
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