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Assistant Manager/Manager- Telesales

2 months ago

Uncha Samana, India Policybazaar.com Full time
About Policybazaar.Com – Mission: Make India’s billion-plus households financially safe and secureValues: Fairness to all our stakeholdersVision: A healthy and well-protected IndiaPolicyBazaar.Com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge (Naukri.Com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier.From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.Com has come a long way and today hosts over 100 million visitors yearly, and records 10 transactions on its platform every minute. The company collected Rs 3,500 cr of insurance premium in FY19, and is on track to double this figure in FY20. PolicyBazaar.Com accounts for nearly 25% of India’s life cover, and over 7% of India’s retail health business. It accounts for roughly half of all internet based insurance purchase in the country..Group Companies – Paisabazaar.Com, Docprime, QuickFixCars, Policybazaar.Ae, Zphin Visit policybazaar.Com to know more about us.Job RoleResponsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfactionInsurance Sales (Health/Motor/Life)Establish & Manage Relationships / Engagement with the Clients.Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilitiesManaging day to day Sales targets (B2C Sales)To monitor and document the work schedule of staff and absences.Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growthTaking weekly and monthly calls with clients to understand the expectations from the teams and provided updatesEnsure that all audit-related issues are brought to a closeIdentify and drive continuous improvements and initiatives in processCoach & mentor Team lead so that they are able to manage their teams betterTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with specific business assigned.Take on special projects as per business needAction-Oriented, Integrity and Trust, PerseveranceCommand Skills, Problem Solving, Drive for results, Standing along and Directing OthersManaging & measuring workAbility to handle sales pressureExcellent verbal and written communications skillsStrong external and management reporting skillsISMS ResponsibilitiesFollow the instructions of Function Heads, operate systems on behalf of Function Heads, andserve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be builtand run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets;

andPerform thework as delegated by the by the Function HeadDesired Skills and ExperienceProficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance TargetsProficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & MentoringInsurance (Health/Motor/Life) SalesAbility to calibrate employee performance to the Performance Targets through monitoring and CoachingAbility to communicate and resolve issues that affect Performance CriteriaAbility to lead employees on their team to performance of the Performance CriteriaDemonstrated language fluency in EnglishCandidates should have 3+yrs of experience and should have 20-50 team size.What do we offer?Endless growth opportunitiesGMC- Group medical coverageGratuity is paid as per applicable law which is over and above total offered CTCOur Recent AwardsOver the years, Policybazaar.Com has won over 50 awards for its innovative business model, marketing efforts and customer centricity at various forums.We Are An Equal Opportunity Employer At Policybazaar.Com, you will be immersed in an exceptional work environment. You will be surrounded by colleagues who are committed to helping each other grow. If you’re looking to make an impact, Policybazaar's the place for you.