Sales Tele-Calling Lead

2 weeks ago


Jaipur, India Dream Jobs Global Full time
ResponsibilitiesLead a team of 10-20 tele-calling agents for selling banking loan products – Home Loan, MSME Loan.Proven record of setting up new processes in Call centre.Work on the automation of the tele-calling workflows, using tele-calling software and ensure its optimal use.Track key metrics of the tele-calling agent team such as conversion rate, customer satisfaction, and quality score.Provide regular feedback and coaching to the tele-calling agents and help them improve their performance.Coordinate with the sales and marketing teams to align the tele-calling strategy with the business goals.

RequirementsProven experience as a Sales Tele-calling Lead or a similar role in BPO or tele-sales organizations like Policybazaar.Excellent communication and interpersonal skills.Strong leadership and motivational skills.Ability to work under pressure and meet deadlines.Familiarity with banking loan products and industry regulations.Proficiency in MS Office and automated tele-calling software.


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