Senior ServiceNow developer

1 month ago


india Tech Tammina Full time

Responsibilities

:

• Daily support, administration, and maintenance of the ServiceNow platform

• Lead ServiceNow system upgrade planning & execution

• Manage configuration changes & ensure consistency across environments

• Establish & maintain ServiceNow configuration standards & best practices

• Schedule & verify instance clones

• Support update set creation and migration

• Manage instance security, access, and ACLs

• Perform error identification / remediation across all instances, including working with end users to resolve issues

• Implement and integrate modules

• Contribute to ServiceNow releases

• Create and maintain documentation for applications & modules

• Coordinate integrations with other applications

• Maintain expert knowledge on the ServiceNow platform

• Effectively manage and prioritize implementation tasks

• Mentor other team members

REQUIRED EXPERIENCE:

• ServiceNow Certified System Administrator

• MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.

• Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)

• Understanding of foundation level ITIL version 3 or 4 (certification preferred)

• Experience with Agile software development methodologies

• Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables

• Experience managing instances & support tickets through HI Service Portal

• Experience with Active Directory and Single Sign-On (SSO)

• Experience in usage of jQuery, Bootstrap and AngularJS frameworks


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