Customer Support Executive

3 weeks ago

Mumbai, India Bharat Intelligence Full time

Be the Voice of India’s First Agri-Labour Platform


About Us

We’re building India’s first labour marketplace for horticulture, starting with Nashik’s grape belt. Our platform ensures farmers get reliable labour on time, while workers find fair, transparent opportunities. To power this engine, we’re hiring a Customer Support Executive to handle farmer and labour interactions across calls, WhatsApp, and CRM systems.


The Role

You’ll be the first point of contact for our farmers, labour supervisors (mukkadams), and field teams. Your job is to answer questions, resolve issues, and ensure smooth bookings—whether it’s pruning crews for a vineyard or transport updates for a labour camp.


Key Responsibilities

1. Inbound & Outbound Calls

  • Answer incoming farmer/labour calls and resolve queries in Marathi/Hindi.
  • Make outbound calls to confirm bookings, share updates, and follow up on pending tasks.

2.WhatsApp & Digital Support

  • Manage WhatsApp-based queries from farmers and labourers.
  • Share booking confirmations, updates, and SOP instructions via WhatsApp Business tools.

3.CRM & Data Management

  • Log every interaction into our CRM dashboard (farmer request, labour allocation, issue raised, resolution).
  • Keep farmer and labour profiles updated with latest activity and feedback.

4.Booking & Issue Resolution

  • Convert farmer requests into confirmed bookings by coordinating with operations team.
  • Escalate urgent issues (absenteeism, delayed transport, disputes) to District Manager/Field Ops.

5.Farmer & Worker Experience

  • Ensure farmers feel supported and updated on labour availability.
  • Track worker queries on payments, camps, or schedules and close them quickly.


Requirements

  • Fluent in Marathi (essential) & Hindi; working English preferred.
  • 1–3 years of experience in voice support, telesales, or agri services.
  • Familiarity with Nashik grape farming cycle
  • Comfortable with WhatsApp Web, CRMs, Excel/Google Sheets.
  • Strong communication skills, patience, and ability to manage high call volumes.
  • BSc/Msc Agriculture preferred.


Why Join Us

  • Impact at Grassroots: Be the voice connecting thousands of farmers and labourers daily.
  • Growth Path: Opportunity to grow into team lead roles as our support desk expands.
  • Competitive Package: Salary, performance bonuses, and travel allowances (if field visits required).
  • Mission-Driven: Help digitise India’s agri-labour economy, starting with grapes.


To Apply: Send CV + short intro (voice note/message) with subject line "Customer Support Executive_(Your Name)" at

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