Specialist-Lending,SC

About the role

Provide an integrated and high level of customer service to the internal and external customers through collaboration and engagement
Ensure all customer correspondence is clear, concise, timely and accurate
Responds and follows-through to ensure customer’s needs are met by liaising with other parts of Operations to achieve customer delight.
Resolves as required, or escalates complex matters to the Line manager.
Seek to understand all relevant team functions by being a Subject Matter Expert.
Conducts checks before processing, ensuring all documents' details are accurate, verifies transactions 
Act as a first point of contact for internal and external parties for all team matters impacting the business, including Business Continuity Plan
Control workflow
Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation. 
Provide guidance & training to less experienced team members to ensure increase in productivity. 
Identifying any potential gaps and suggest appropriate action to Line Manager.
Develop and implement appropriate procedures, processes and cross training
Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.
Resolve issues or escalate them as required

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 
But back to some of the skills –

Knowledge of Lending is a must Knowledge on LoanIQ for minimum of 24 Months Concern for Quality and Standards Excellent communication skills in written and oral English Succeeding Through Collaboration Problem solving Accuracy and attention to detail

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