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Team Lead Operations

4 weeks ago

Delhi, Delhi, India Hexaware Technologies Full time
Job Role

The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations.

This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online presence.

The Team Lead will work closely with senior management to develop strategies that enhance customer experience and resolve issues efficiently.

Strong problem-solving and conflict-resolution abilities.

Job Responsibilities
  • Lead and manage a team responsible for monitoring and responding to social media and email communications.
  • Ensure that all team members are trained and equipped to handle customer interactions professionally and effectively.
  • Oversee Online Reputation Management activities, ensuring that the company maintains a positive image across all social media platforms.
  • Develop strategies to address and resolve negative feedback promptly and constructively.
Criteria
  • Bachelor's degree in a relevant field or 12+4 full-time education.
  • Minimum of 1 year experience as a team lead in a similar role.
  • Overall 5 years of work experience in a field with minimum of 1+ year as a team handler.
  • Domain expertise needed as Premium segment Voice/Email/Chat/ORM Program.