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Principal Engineer

1 month ago

Hyderabad, India R1 RCM Full time
Responsibilities:Seeking an individual with ServiceNow Development, Integration, Maintenance and Operations skills as well as experience with HAM, SAM, ITSM and Integration Hub. A thorough understanding of the CSDM will be critical for this position. The selected candidate will bring ServiceNow System Sr. Development and Systems Architect skills, including experience with integrations and software lifecycle management.

Advance the SN platform through Integration Hub and automationDesign/Architect solutions across the SN platformConsult with the development team, business process owners, customers, users and constituents to develop and analyze customer requirementsCollaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budgetDesign and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirementsDesign and implement integration via REST and SOAP API, as well as JDBC and PowerShell scriptingCollaborate with internal and external teams to design, build, implement and maintain HAM, SAM and ITSMCollaborate with internal and external teams to design, build, implement and maintain multiple Service PortalsServe as administrator and developer for the whole ServiceNow platformPerforming day-to-day support and maintenance of ServiceNow across Production and Non-Production environmentsTrack, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.Advise on and maintain the use of ITIL and ServiceNow best practicesCollaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, other applications, monitoring tools, LDAP, etc.Coordinate and perform application upgrades in partnership with vendors and internal colleaguesPerform application testingCreate and maintain system design and operations documentationDevelop and maintain procedural documents relating to the management of the platformProvide advanced application support to internal team membersProvide training and knowledge transfer to other employees as necessaryAssist in IT process implementation and support as necessaryParticipate in occasional after-hours releases for major implementationsProvide "on call” support on a periodic basis as requiredIdentify opportunities and implement service improvements across all functional areas within ServiceNow.

Required Qualifications:A Bachelor’s degree in Computer Science or equivalent8+ years of proven experience in designing and implementing solutions on the ServiceNow platform7+ years of experience with writing and reading scripts in ServiceNow using Javascript: both server and client-side Rules including AJAX, Angular JS, HTML, CSS7+ years of experience with HAM, SAM and ITSM processes, maintenance, and development7+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST7+ years experience Developing in the Service Portal4+ years experience Developing in Integration Hub and Flow DesignerSolid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levelsSaaS Experience / Cloud Development ExperienceStrong analytical, estimating and problem-solving skillsExcellent communication, interpersonal and collaboration skillsAbility to be flexible, adaptable and learn new concepts quicklyAnalytical and problem-solving skills are needed for systems guidanceAbility to manage multiple and often conflicting tasks; effectively prioritize

Desired Qualifications:Experience Administering/Developing within HAM/SAMExperience Administering/Developing within SPMExperience Administering/Developing in the Employe Service CenterServiceNow Certifications (Integration Hub, HAM, SAM, ITSM, CSDM)Other ServiceNow CertificationsITIL Certification

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

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