Lead Implementation Engineer
2 months ago
About the Role
Synapse is Zeta’s digital banking team, building modern consumer experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions. We are seeking a highly skilled and experienced Leader for our Conversational AI Product. The ideal candidate will be at the forefront of designing and implementing Omni-channel AI bots using low-code/no-code orchestration platforms like Yellow, Kore, Rasa etc. You will lead a team of solution engineers. Your team will focus on translating complex banking intents into effective conversational flows and actions, optimizing user interactions with minimal coding requirements. Your expertise will drive the development of innovative, user-friendly Conversational AI experiences.
What would you do here
Design and Implementation : Lead the design and development of Omni-channel (voice and chat) AI chatbots using low-code/no-code platforms such as Yellow, Kore, Rasa, etc., ensuring a seamless, consistent experience across all digital touch points. Translate complex banking intents into effective and intuitive conversational flows and actions, optimizing the chatbot for ease of use and minimal manual intervention. LLM Response Optimization : Develop and optimize prompts for various chatbot flows against OpenI and other opensource LLMs. Develop documentation needed for Retrieval Augmented Generation for various intents. Create data sets for LLM fine tuning for intent recognition and conversation Scripting: Expertise writing small functions in Python / JS for function calling within conversational AI flows Platform Mastery and Utilization : Become an expert in the features and capabilities of the chosen low-code/no-code orchestration platforms, leveraging their full potential to build sophisticated conversational AI solutions. Stay updated with the latest updates and features of these platforms to continuously improve and enhance chatbot functionalities. Collaboration and Stakeholder Management : Work closely with banking domain experts to understand detailed banking processes, compliance requirements, and customer service protocols, ensuring the chatbot accurately reflects and adheres to these standards. Collaborate with cross-functional teams, including UX/UI designers, project managers, and product managers, to ensure cohesive and secure implementation of chatbot solutions. Testing and Optimization : Conduct rigorous testing of chatbot conversations and workflows to identify and rectify any issues, ensuring high accuracy and user satisfaction. Continuously analyze chatbot interactions to identify trends, bottlenecks, and areas for improvement, optimizing conversational flows for better user engagement and efficiency. Documentation and Training : Create comprehensive documentation on chatbot design, architecture, and operational procedures to facilitate knowledge sharing and training. Train and support other team members on utilizing low-code/no-code platforms for chatbot development, fostering a culture of knowledge and skill development within the team. Domain understanding : Understand Zeta’s Tachyon & 360 offering and build in-depth expertise on them. Build a deep understanding of various functionalities provided by the platform and use them in the conversational AI flows Product Acumen : Ability to define the conversational AI flows for the various intents, which encompasses of solving customer issues effectively and with empathy. Priorities the intent development basis customer support query data. Team Leadership : Lead a team of solution engineers, providing mentorship, guidance, and technical expertise. Coach and manage a team to deliver using Agile processes and ensure high RoI. Participating actively in recruitment and nurturing of engineers as awesome as you.
What are we looking for
Deep understanding of Bot / Conversational AI / Contact Center orchestration platforms such as Yellow, Kore, Rasa, etc Programming skills in any scripting language desirable Deep expertise and experience in prompt engineering and LLM Response optimization using relevant techniques Understanding of Retrieval Augmented Generation and creation of documentation for RAG Experience in creating data sets for LLM fine tuning Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum of 4 years focused on building and maintaining Conversational AI flows Certification in bot development or related technologies preferred Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
-
Lead Implementation Engineer
2 months ago
bangalore, India Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by...
-
Lead Implementation Engineer
3 weeks ago
bangalore, India Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by...
-
Lead Analytics Implementation Engineer
2 weeks ago
bangalore, India Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Implementation Lead
3 weeks ago
bangalore, India Aerchain Full timeAbout us:-Aerchain is the next-generation autonomous sourcing platform that helps enterprises simplify, optimize, and automate their sourcing operations. We are building the world’s most intuitive & intelligent sourcing platform where technology is not just an enabler, but a decision-maker.Job Summary: (Procurement background is a Plus)Total Experience -...
-
Lead Engineer
4 weeks ago
Bangalore, Karnataka, India Blue Silicon Infotech Private Limited Full timeJob Description :Role : Lead Engineer- Good leadership and communication skills- Good understanding of storage device Protocols like eMMC/UFS- Having experience of managing 5-6 members of team and taking up overall end to end responsibility- Experience in understanding and writing test cases and scripts as per Protocol specification.- Good understanding and...
-
Lead Engineer
4 weeks ago
Bangalore, Karnataka, India Blue Silicon Infotech Private Limited Full timeJob Description :Role : Lead Engineer- Good leadership and communication skills- Good understanding of storage device Protocols like eMMC/UFS- Having experience of managing 5-6 members of team and taking up overall end to end responsibility- Experience in understanding and writing test cases and scripts as per Protocol specification.- Good understanding and...
-
Lead Engineer
3 weeks ago
Bangalore, India Blue Silicon Infotech Private Limited Full timeJob Description :Role : Lead Engineer- Good leadership and communication skills- Good understanding of storage device Protocols like eMMC/UFS- Having experience of managing 5-6 members of team and taking up overall end to end responsibility- Experience in understanding and writing test cases and scripts as per Protocol specification.- Good understanding and...
-
Lead Engineer
1 month ago
bangalore, India Blue Silicon Infotech Private Limited Full timeJob Description :Role : Lead Engineer- Good leadership and communication skills- Good understanding of storage device Protocols like eMMC/UFS- Having experience of managing 5-6 members of team and taking up overall end to end responsibility- Experience in understanding and writing test cases and scripts as per Protocol specification.- Good understanding and...
-
Implementation Engineer
2 months ago
bangalore, India SecPod Full timeSecPod is a cybersecurity technology company based in India and the USA. SecPod (Security Podium, incarnated as SecPod) was founded in the year 2008 with a mission to provide security assurance to every computing device.SecPod's products help implement hygiene measures to prevent cyber-attacks. Preventing cyberattacks is our top priority. We build products...
-
Implementation Engineer
3 weeks ago
bangalore, India SecPod Full timeSecPod is a cybersecurity technology company based in India and the USA. SecPod (Security Podium, incarnated as SecPod) was founded in the year 2008 with a mission to provide security assurance to every computing device.SecPod's products help implement hygiene measures to prevent cyber-attacks. Preventing cyberattacks is our top priority. We build products...
-
Implementation Engineer
2 days ago
bangalore, India Technorishi Consulting Pvt. Ltd. Full timeWe're Hiring!! TechnoRishi Consulting Pvt. Ltd. is seeking a skilled and experienced Implementation Engineer to join our Technical team for the Bangalore location. As an Implementation Engineer, you will will be responsible for deploying and configuring our software products for clients, ensuring smooth integration and functionality and will work...
-
Implementation Engineer
2 months ago
bangalore, India SecPod Full timeSecPod is a cybersecurity technology company based in India and the USA. SecPod (Security Podium, incarnated as SecPod) was founded in the year 2008 with a mission to provide security assurance to every computing device. SecPod's products help implement hygiene measures to prevent cyber-attacks. Preventing cyberattacks is our top priority. We build...
-
Lead Implementation Engineer
3 weeks ago
bangalore, India Zeta Services Inc. Full timeAbout ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core...
-
Implementation/ Services Lead
2 weeks ago
bangalore, India DBSync Full timeYou Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! You Will Customizing Salesforce or Microsoft Dynamics. Experience in integrating these systems with other applications like QuickBooks, NetSuite, Business Central, F&O and more using DBSync platform Build integrated solutions between various...
-
Implementation Team Lead
2 weeks ago
bangalore, India Diligent Full timeAbout Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...
-
ElasticSearch Lead
3 weeks ago
bangalore, India RapidBraiins Full timePosition Overview :- As an Elastic Search Lead, you will lead the design, implementation, and optimization of search solutions using Elastic Search.- You will leverage your expertise in Java/J2EE and Elastic Search to develop scalable, efficient, and reliable search applications.- You will collaborate closely with cross-functional teams to understand...
-
ElasticSearch Lead
2 months ago
bangalore, India RapidBraiins Full timePosition Overview :- As an Elastic Search Lead, you will lead the design, implementation, and optimization of search solutions using Elastic Search.- You will leverage your expertise in Java/J2EE and Elastic Search to develop scalable, efficient, and reliable search applications.- You will collaborate closely with cross-functional teams to understand...
-
ElasticSearch Lead
3 weeks ago
Bangalore, India RapidBraiins Full timePosition Overview :- As an Elastic Search Lead, you will lead the design, implementation, and optimization of search solutions using Elastic Search.- You will leverage your expertise in Java/J2EE and Elastic Search to develop scalable, efficient, and reliable search applications.- You will collaborate closely with cross-functional teams to understand...
-
ElasticSearch Lead
2 months ago
Bangalore, India RapidBraiins Full timePosition Overview :- As an Elastic Search Lead, you will lead the design, implementation, and optimization of search solutions using Elastic Search.- You will leverage your expertise in Java/J2EE and Elastic Search to develop scalable, efficient, and reliable search applications.- You will collaborate closely with cross-functional teams to understand...
-
Senior Implementation Engineer-PLSQL
2 weeks ago
bangalore, India e2open Full timeDEPARTMENT: Professional Services Summary The supply chain is becoming increasingly complex and costly to manage. With the right platform, organizations can efficiently navigate these challenges and improve margins for new growth and competitive advantage. E2open’s suite of intelligent applications helps companies achieve their goals by providing a...
