GIS Director: Platforms and Operations

2 weeks ago


Delhi, India Computacenter Full time
As part of the

GIS Global leadership

team (functionally direct reporting to Group CIO and locally working with India MD of Computacenter India) you will ensure that GIS

flawlessly operate digital platforms and services

(applications, information, security, networks and infrastructure)

in line with agreed service levels

and

fulfils service requests

in a timely and cost-effective manner. The global GIS team is of ~700 member strong globally. This role will be responsible for Global run of our internal IT platforms and will lead all teams responsible for run operation across the globe including current ~250 member India GIS team.

What you’ll do:

with the GIS Leadership team to

understand the demand

for digital platforms and services and lead the creation of a

service strategy

that supports the current and future needs which is also aligned to the 3 – 5 year technology roadmap for Computacenter group – a $10Bn annual revenue IT VAR with a 20000+ employee organization spread across 70 countries.

A services catalogue

that colleagues can

request products and services

from GIS and

fulfil those requests

within the agreed SLAs. Ensure that services align to business requirements, e.g. new starter; joiner, mover, leaver; etc. Manage access to the environment.

New services are designed for support and operation

to ensure they can meet business expectations such as performance & availability targets and also GIS requirements such as DR, cyber-security, etc.

New services into production without any unplanned outages

or impact through agile but robust change management; release and deployment management; and, service validation and testing.

An accurate view of the environment

including asset and configuration database, knowledge management, etc.

that currently

live platforms and services are maintained proactively

to ensure that they meet their SLAs including performing capacity and availability management, and event management.

Continuous improvement

in the services framework,

automating operations (AIOps)

wherever possible.

Establish guilds

such as Service Management to publish and leverage best practice.

An

effective member of the GIS leadership team

driving collaboration, sharing of ideas and adoption of best practices across GIS and the group.

What you’ll Need:

Priority Setting: Ability to determine and manage tasks based on their relative importance and urgency.Organizing: Skill in arranging and structuring tasks, resources, and information effectively.Process Management: Capability to oversee and optimize workflows and procedures for efficiency and effectiveness.Perseverance: Capacity to persist and remain determined in the face of challenges or setbacks.Problem Solving: Aptitude for analyzing issues and devising solutions to overcome them.Service Management: Proficiency in managing IT services to deliver value to customers and stakeholders.ITIL (Information Technology Infrastructure Library): Familiarity with IT service management best practices and frameworks.AIOps (Artificial Intelligence for IT Operations): Knowledge of utilizing AI and machine learning techniques for enhancing IT operations.DevSecOps: Understanding of integrating security practices into the DevOps process to ensure secure software development and deployment.Technology Landscape: Awareness of current and emerging technologies relevant to the industry or domain.

About Company- Computacenter

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organizations, driving digital transformation, and enabling people and their businesses.Who we are (computacenter.com)



  • delhi, India Computacenter Full time

    As part of the GIS Global leadership team (functionally direct reporting to Group CIO and locally working with India MD of Computacenter India) you will ensure that GIS flawlessly operate digital platforms and services (applications, information, security, networks and infrastructure) in line with agreed service levels and fulfils service requests in...


  • delhi, India Canibuild Au Pty Ltd Full time

    About usCanibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process.Answering their first critical question, can I build this on this plot of land within minutes instead of weeks!We are an ultra-fast growing...


  • delhi, India canibuild Full time

    About UsCanibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process.Answering their first critical question, can I build this on this plot of land within minutes instead of weeks!We are an ultra-fast growing...

  • Pod Lead

    1 week ago


    Delhi, India 2coms Full time

    Job DescriptionOpening for POD Lead for Leadin g MNC- Hyderabad (Immediate Joiner)About Client:Our client is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.Designation: POD LeadExperience: 3+ yearsJob Location: HyderabadCTC- 6.5 LNotice- Immediate...


  • delhi, India Teleperformance Full time

    Interested folk can drop in their resume " ".Exp: 14-20YrsRole: Director - Service DeskLocation: GurgaonShift : 24*7 (Rotational Shift)Purpose of PositionThe Director/Sr. Director IT Service Desk will be responsible for overseeing all service desk operations and evaluating them according to established goals. Will be required to devise and establish IT...


  • Delhi, India canibuild Full time

    About UsCanibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process.Answering their first critical question, can I build this on this plot of land within minutes instead of weeks!We are an ultra-fast growing...


  • Delhi, India Qode Full time

    Job SummaryThe GIS Full Stack Engineer is responsible for supporting the continued development of geospatial solutions across the Canibuild platform. This role offers the opportunity to work on a variety of projects, including web-based geospatial applications, backend data processing, automation, and analytics.Job ResponsibilitiesDevelop innovative GIS...

  • Gis Executive

    1 week ago


    Dwarka Mor Metro Station, Delhi, Delhi, India Hantech Engineering and Technology Pvt. Ltd Full time

    Required GIS EXECUTIVE Vacancies: 1 experience: - 1-2 years Qualification: - graduate ROLES AND RESPONSIBILITIES: 1) Analyzing spatial data through the use of mapping software. 2) Discovering patterns and trends through spatial mapping of data. 3) Designing digital maps with geographic data and other data sources. 4) Creating "shape files" to merge...

  • GIS Technician.

    2 weeks ago


    Delhi, India EMAPTA Full time

    Job DescriptionFuturistic Outlook: Discovering Property Tech Dynamics with PIERCE!A premier provider in property management solutions, this company understands the challenges property managers encounter in maintaining building exteriors. Their proactive approach, backed by years of industry expertise, ensures clients receive unparalleled service. By offering...

  • Academic Director

    7 hours ago


    Delhi, India Times And Trends Academy Full time

    Title: Academic Director - Exclusive Opportunity for Ph.D. in Design Candidates!Are you a Ph.D. in Design with a passion for shaping academic excellence? Times and Trends Academy invites applications for the position of Academic Director, tailored exclusively for distinguished scholars in the field of design.Role Overview:The Academic Director will provide...

  • Deputy Director

    4 weeks ago


    new delhi, India World Resources Institute Full time

    About your role :You will be reporting to the Director of Operations; as a Deputy Director,  role will allow you to determine the identifiable building blocks of organization and mission success, which often outlives our tenure in the organization. The goal is to enable the organization to control our mission destiny. The Deputy Director takes pride...

  • Deputy Director

    4 weeks ago


    New Delhi, India World Resources Institute Full time

    About your role :You will be reporting to the Director of Operations; as a Deputy Director,  role will allow you to determine the identifiable building blocks of organization and mission success, which often outlives our tenure in the organization. The goal is to enable the organization to control our mission destiny. The Deputy Director takes pride in...


  • delhi, India WhiteSlips Job Management Consultants Full time

    As Director - WaaS (Warehousing-as-a-service), Consolidation , you will be leading the scale-up of two of the biggest levers to move user experience and cost-to-serve on the platform. You will be a key stakeholder in shaping the Fulfillment and Experience org, which is responsible for delivering the right post-order experience to all of our 100M+ users -...


  • Delhi, India WhiteSlips Job Management Consultants Full time

    AsDirector - WaaS (Warehousing-as-a-service), Consolidation , you will be leading the scale-up of two of the biggest levers to move user experience and cost-to-serve on the platform. You will be a key stakeholder in shaping the Fulfillment and Experience org, which is responsible for delivering the right post-order experience to all of our 100M+ users -...

  • Associate Director

    1 week ago


    Delhi, India NTT DATA, Inc. Full time

    Job Description for Associate Director - Network OperationAssociate Director of Network Operation Center (NOC) is responsible for overseeing the efficient operation of an organization’s network Infrastructure specially SLTE, CLS, NOC and Submarine cable systems mgmt. Here is the Detailed Job Description for a positionOverview: The Associate Director of...

  • Associate Director

    1 week ago


    delhi, India NTT DATA, Inc. Full time

    Job Description for Associate Director - Network OperationAssociate Director of Network Operation Center (NOC) is responsible for overseeing the efficient operation of an organization’s network Infrastructure specially SLTE, CLS, NOC and Submarine cable systems mgmt. Here is the Detailed Job Description for a positionOverview: The Associate Director of...


  • delhi, India LeadSquared Full time

    Director of EngineeringReports to VP of EngineeringIn a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the all-in-one Integrated CRM Platform , empowers organizations to achieve just that. Our integrated CRM offering fosters holistic...


  • New Delhi, India Egis Operations Full time

    The Environmental Social Governance Engineer is in charge of the definition, improvement and monitoring of the ESG policy, rules and practices in collaboration with the Business Line, the Region Middle East & Saudi Arabia and the country India, in conformity with the Group policies, corporate rules, with the local regulations, Health & Safety rules and the...


  • new delhi, India Egis Operations Full time

    The Environmental Social Governance Engineer is in charge of the definition, improvement and monitoring of the ESG policy, rules and practices in collaboration with the Business Line, the Region Middle East & Saudi Arabia and the country India, in conformity with the Group policies, corporate rules, with the local regulations, Health & Safety rules and the...


  • delhi, India Concentrix Full time

    The Role:The Associate Director, Operations will be responsible to manage the overall operations program scope for a niche business segment (Trust & Safety) for a global client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the...