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Billing & Collections Executive
4 months ago
- Prepare weekly/ monthly invoicing reports of customers and ensure accuracy.Billing spreadsheets, identify month to month variances
- Interpret and clearly understand sales orders and contracts.
- Prepare and send out invoices weekly/ monthly.
- Document detailed billing notes in customer records.
- Verify discrepancies and resolve customer billing issues.
- Respond timely to incoming emails and requests
- Follow up on pending and/ or late billing issues.
- Assist Accounting Department in Miscellaneous projects as needed.
- Monitoring accounts to identify overdue payments
- Contacting customers and informing them of their overdue bills.
- Liasoning with the Sales team for any billing related queries.
- Escalating irregular cases to the supervisor and seeking help in closing them.
- Stay up-to-date with new products/features/services and new pricing/payment plans
Requirements
- logical thinking and problem solving skills
- Excellent verbal and written communication skills
- Possess high integrity and strong business ethics.
- Attention to detail
- knowledge of billing procedures
- Knowledge of various collection techniques