Assistant Customer Service Manager

1 month ago

gurugram, India Policybazaar.com Full time

Job Description – Assistant Manager Operations

Location – Gurgaon, India

Experience – 3 to 8 Years of experience


What we are looking for in a candidate :

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Action Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills


ISMS Responsibilities:


  • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
  • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
  • Ensure the safeguarding of information in their possession;
  • Accepts responsibilities for the operation and protection of information assets; and
  • Perform the work as delegated by the by the Function Head


Desired Skills and Experience-

  • Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
  • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to lead employees on their team to performance of the Performance Criteria
  • Demonstrated language fluency in English


What do we offer?

  • growth opportunities
  • Group medical coverage
  • is paid as per applicable law which is over and above total offered CTC

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