Business Development Associate
4 weeks ago
Job Title: Business Development Associate – Dog Walking & Grooming Services
Location: Gurgaon (On-site)
Type: Full-time
Sploot is on a mission to make pet parenting easy and joyful. We offer premium dog walking and grooming services across multiple cities in India, along with high-quality pet food and accessories. As we scale, we’re looking for a Business Development Associate to help grow and manage our dog walking and grooming operations in Gurgaon.
- Partner Management: Regularly communicate with dog walkers and groomers to onboard, train, and ensure high service quality.
- Daily Operations: Oversee bookings, resolve scheduling issues, and coordinate with service providers to ensure smooth execution.
- Quality Control: Ensure walkers and groomers follow Sploot’s service standards, address complaints, and implement feedback loops.
- Growth & Expansion: Identify and onboard new service providers as we expand to more areas within Gurgaon.
- Performance Tracking: Monitor key metrics like bookings, cancellations, and customer feedback, and take action to improve partner performance.
- Retention & Engagement: Build strong relationships with service providers to improve retention and engagement.
Who You Are
- 1-3 years of experience in operations, business development, or partner/vendor management (experience in service-based businesses is a plus).
- Strong interpersonal skills and the ability to build relationships with service providers.
- Excellent problem-solving and organizational skills.
- Data-driven mindset with a keen eye for process improvement.
- Passion for pets and an understanding of pet parents’ needs is a big plus
- Work in a fast-growing pet care startup that is revolutionizing pet services in India.
- Opportunity to build and scale a high-impact business vertical.
- A dynamic and pet-friendly work environment.
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