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Customer Service Specialist
1 month ago
Alliance International Servicing (Thailand) Ltd., an Alliance Group Company, is a leading international Third Party Administrator (TPA) specializing in providing companies with efficient and cost-effective solutions for their service administration needs. Our comprehensive range of services includes Sales, Customer Service, IT, Marketing, and Claims Adjudication. We are currently seeking ambitious individuals to join our dynamic Customer Service team as Customer Service Specialists. This is an excellent opportunity for proficient English speakers to forge a rewarding career with one of the world's most esteemed international insurance and financial services intermediaries.
As a Customer Service Specialist, you will play a vital role in maintaining and nurturing relationships with our prospective clients. This entails understanding their unique requirements and ensuring the seamless administration of our products and services. By leveraging your skills and expertise, you will contribute to the effective and efficient operations of our company, upholding the highest standards of quality.
Responsibilities:
- Relationship Management: Foster positive relationships with existing clients, as well as external and internal stakeholders.
- Customer Experience: Deliver exceptional service levels by proactively engaging and supporting clients.
- Administration: Streamline and manage all administrative processes, continuously expanding your skill set to enhance operational efficiency.
- Brand Ambassadorship: Promote and uphold our corporate visions, values, and brand identity.
Qualifications:
- Excellent command of the English language, both written and verbal.
- Effective written communication skills for emails and proficient telephone and email response to client queries.
- Proficiency in MS Office suite.
- Strong multitasking abilities.
- Competitive drive and a commitment to excel in client services.
What's in it for you:
- Growth Opportunities: We believe in nurturing talent and providing a supportive environment for personal and professional growth.
- International Exposure: Working with us opens doors to a global landscape. You will have the chance to collaborate with colleagues from diverse backgrounds and gain exposure to international markets.
- Rewards and Recognition: We believe in recognizing and rewarding outstanding performance. You will have the opportunity to earn performance-based incentives for your hard work and achievements.
- Work-Life Balance: We believe that a harmonious work-life balance leads to greater productivity and job satisfaction.
- Comprehensive Benefits: In addition to a competitive salary. We prioritize the well-being of our employees and provide them with the necessary resources to thrive both professionally and personally.
