IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team. In this role, the ideal candidate will be responsible for managing and supporting a range of IT systems, services, and tools. He/she will work closely with the IT department to ensure the smooth operation of Office 365 applications, licensing management, user access control, and infrastructure. He/she will also be expected to troubleshoot and provide support for a range of IT issues, from networking and firewall management to backup solutions and asset management. Key Responsibilities: · Office 365 Applications: Manage and support Office 365 applications, including Teams, Outlook, OneDrive, and SharePoint. Troubleshoot user issues, configure applications, and ensure proper integrations. · Licensing Management: Oversee the licensing for Office 365, ensuring all users are appropriately licensed, tracking renewals, and addressing licensing-related queries. · Intune Policies: Manage and enforce Intune device management policies for mobile and desktop devices. Ensure devices are compliant with security protocols and standards. · Active Directory: Administer Active Directory (AD) for user account management, permissions, and group policies. Ensure proper access control and troubleshoot related issues. · SCCM: Manage and maintain System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory management. · Veeam Backup: Oversee Veeam backup solutions, ensuring data protection, regular backups, and proper disaster recovery procedures. - optional · Subscription Management: Handle software subscription management, renewals, and licensing across various platforms, including Office 365 and other enterprise applications. - Optional · Freshservice ITSM & Asset Management: Utilize Freshservice ITSM for service management, incident resolution, and asset management. Maintain an up-to-date inventory of IT assets, ensuring tracking and proper allocation. - Optional · Networking and Firewall: Assist with networking and firewall management, ensuring network security, configuration, and performance. Troubleshoot connectivity and security issues. · Linux Proficiency: Provide support for Linux-based systems, including administration, troubleshooting, and system updates. · Support & Troubleshooting: Provide day-to-day IT support to end-users, resolve hardware/software issues, and troubleshoot IT systems and infrastructure. · Documentation: Create and maintain clear documentation for processes, procedures, and troubleshooting guides. Ensure all systems and services are documented accurately for internal purposes. --- Requirements Experience: 3–5 years. · Proven experience supporting Office 365 applications, including Teams, Outlook, OneDrive, and SharePoint. · Strong knowledge of licensing management, particularly for Office 365 and Microsoft-related products. · Experience with Intune policies and device management for mobile and desktop environments. · Solid understanding of Active Directory for user management and group policy configuration. · Hands-on experience with Hyper-V And SCCM for software deployment, patch management, and inventory management. · Experience with Veeam backup solutions for data protection and disaster recovery. · Proficient in using Freshservice ITSM for service management and asset management. · Knowledge of Networking & Firewall concepts including configuration, security, and troubleshooting. · Linux proficiency for administration and support in a mixed-OS environment. · Experience with subscription management for enterprise software. · Strong problem-solving and analytical skills, with a keen attention to detail. · Excellent communication skills, both written and verbal. · Ability to work independently and as part of a team. Benefits Make Friends & Fans - Work with zeal, get recognized, bond with like-minded people and witness your work impacting businesses positively across the globe · Work with the Best Minds - Your expertise matters Get the opportunity to closely work with our founders. the leadership team, and gain knowledge from some of the best minds in the domain. · Work and Play Together - Team Work-Vacations or Workcations on the house Travel, stay, and slay with your team and get endless opportunities to bond, work, and explore together. · Competitive compensation - Salary, Incentives, ESOPs for deserving candidates · Health is Wealth - Get company-wide medical insurance and health policies · Interaction is the key - Have in-person gatherings, meetups, hackathons, and cultural events · Keep Evolving - We organize learning and development programs to upskill employee. · State of the Art Infrastructure - We provide top-of-the-line equipment and the latest technology, both for in-office experience and our digital workplace. For, there should be no glitch amidst creativity