Application Support-Backup and Recovery Support
4 weeks ago
JOB ROLE: Application Support-Backup and Recovery Support
Shift : Rotational Shift
Experience Range: 2- 8 years
Max Notice Period: 15 days
Location: BWT (Marathahalli)
Responsibilities:
· Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift
· Ability to comprehend end users from International locations over the phone
· Recording, classifying and prioritizing tickets
· Providing initial support and troubleshooting based on Knowledge Base articles
· Contributing to Knowledge Base with new articles
· Taking a remote of an end users’ machine if required while troubleshooting
· Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during
initial support
· Monitoring the status and documenting the progress towards resolution of all open tickets
· Keeping affected users informed about the progress.
· Escalating the process if necessary
· Resolution confirmation and closure of tickets within the SLA
· Attend trainings and complete certifications for set competencies
Technical Skills:
· Ability to differentiate between different type of IT assets
· Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and
Windows 11
· Understanding of desktop applications and how do they work, installation & uninstallation
· Ability to support users in business applications based on SOP’s
· Troubleshooting Desktop/Application remotely
· Ability to carry out Disk management, Disk Encryption, Wireless configuration
· Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
· Ability to Install and configure email client, troubleshoot connectivity issues
· Ability to troubleshoot calls for printers & copiers locally and remotely.
· Very good verbal & written communication skills(Mandatory)
Backup and Recovery: (Required for Tech Support)
· Technical understanding of native backup management tools & different types of backups
· Ability to isolate system issues to back up job issues
· Ability to provide SOP based support for configuring & troubleshooting backup related issues
· Basic Networking (Protocols/OSI Layers/IP address)
-
Application Support-Backup and Recovery Support
4 weeks ago
Bengaluru, India Quantified HR Private Limited Full timeJOB ROLE: Application Support-Backup and Recovery SupportShift : Rotational ShiftExperience Range: 2- 8 yearsMax Notice Period: 15 daysLocation: BWT (Marathahalli)Responsibilities:· Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift· Ability to comprehend end users from...
-
Application Support-Backup and Recovery Support
4 weeks ago
Bengaluru, India Quantified HR Private Limited Full timeJOB ROLE: Application Support-Backup and Recovery SupportShift : Rotational ShiftExperience Range: 2- 8 yearsMax Notice Period: 15 daysLocation: BWT (Marathahalli)Responsibilities:· Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift· Ability to comprehend end users from...
-
Application Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Quantified HR Private Limited Full timeJob Title: Application Support-Backup and Recovery SupportWe are seeking a highly skilled and experienced Application Support-Backup and Recovery Support professional to join our team at Quantified HR Private Limited.Key Responsibilities:Provide exceptional support to end-users via phone, email, and chat, ensuring timely resolution of issues.Utilize...
-
Senior Backup and Recovery Specialist
2 weeks ago
Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Backup and Recovery Specialist to join our team at 5100 Kyndryl Solutions Private Limited. As a key member of our distributed systems administration team, you will be responsible for designing, implementing, and managing backup and recovery solutions for our clients.Key ResponsibilitiesDesign and implement...
-
Disaster Recovery and Backup
2 months ago
Bengaluru, India NR Consulting - India Full timeJob Title: Disaster Recovery and Backup EngineerNotice Period: ImmediateExperience: 6+ yearsJob Description:· Good Azure experience on DR and backup knowledge. · Looking out for Resource with experience in Disaster Recovery and Backup. Engineer should have good understanding and hands on experience with Storage DR and BCP management also with Cloud...
-
Disaster Recovery and Backup Specialist
2 weeks ago
Bengaluru, Karnataka, India NR Consulting - India Full timeJob Title: Disaster Recovery and Backup EngineerJob Description:As a key member of our team at NR Consulting - India, we are seeking an experienced Disaster Recovery and Backup Engineer to join our ranks. The ideal candidate will have a strong background in Azure, with expertise in Disaster Recovery and backup knowledge. They should be able to assist in the...
-
Veeam Backup and Recovery Specialist
2 weeks ago
Bengaluru, Karnataka, India Innovatia Full timeRole SummaryWe are seeking an experienced Veeam Backup and Recovery Specialist to join our team at Innovatia Technical Services Inc. (ITSI). As a key member of our IT team, you will be responsible for delivering exceptional backup and recovery services to our clients.Key ResponsibilitiesDesign and implement efficient backup and recovery strategies using...
-
Disaster Recovery and Backup Specialist
1 week ago
Bengaluru, Karnataka, India NR Consulting - India Full timeJob Title: Disaster Recovery and Backup SpecialistNotice Period: ImmediateExperience: 6+ yearsJob Description: Strong understanding of Azure Disaster Recovery and backup knowledge. Looking for a Resource with experience in Disaster Recovery and Backup. Engineer should have good hands-on experience with Storage DR and BCP management also with Cloud...
-
Backup Engineer
2 months ago
Bengaluru, India CoreTech Full timeAbout Coretelligent :Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been...
-
Disaster Recovery and Backup Specialist
3 weeks ago
Bengaluru, Karnataka, India NR Consulting - India Full timeJob Title: Disaster Recovery and Backup EngineerNotice Period: ImmediateExperience: 6+ yearsJob Description:As a Disaster Recovery and Backup Engineer at NR Consulting - India, you will be responsible for creating a unified strategy for cloud transformation governance, automation, security, implementation, and operations. You will conduct cloud solutions...
-
Disaster Recovery and Backup Specialist
2 weeks ago
Bengaluru, Karnataka, India NR Consulting - India Full timeJob Title: Disaster Recovery and Backup EngineerNotice Period: ImmediateExperience: 6+ yearsJob Description:As a Disaster Recovery and Backup Engineer at NR Consulting - India, you will be responsible for creating a unified strategy for cloud transformation governance, automation, security, implementation, and operations. You will conduct cloud solutions...
-
Application Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Quantified HR Private Limited Full timeJob Title: Application Support SpecialistQuantified HR Private Limited is seeking an experienced Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support and troubleshooting for our clients.Key Responsibilities:Handle incoming calls, emails, and chat from clientsProvide initial support and...
-
Business Analyst
3 weeks ago
Bengaluru, India Calfus Inc. Full timeAbout CalfusCalfus is a Silicon Valley headquartered software engineering and platforms company with a focus on creating solutions that make a positive impact on business and the environment. We differentiate ourselves with our unique line of products, software engineering expertise, innovative mindset, and transformation capabilities.Founded in late 2021,...
-
Business Analyst
3 weeks ago
Bengaluru, India Calfus Inc. Full timeAbout CalfusCalfus is a Silicon Valley headquartered software engineering and platforms company with a focus on creating solutions that make a positive impact on business and the environment. We differentiate ourselves with our unique line of products, software engineering expertise, innovative mindset, and transformation capabilities.Founded in late 2021,...
-
Data Backup and Recovery Specialist
3 days ago
Bengaluru, Karnataka, India Motorola Solutions Full timeAbout the RoleMotorola Solutions is seeking an experienced Data Backup and Recovery Specialist to join our global team.Job DescriptionWe are looking for a highly skilled professional to administer our data backup platforms, ensuring the integrity and security of our infrastructure. As a key member of our team, you will be responsible for maintaining and...
-
Backup Specialist | Data Recovery Expert
1 week ago
Bengaluru, Karnataka, India Microland Full timeKey Responsibilities:As a Senior IT Specialist for Data Protection, you will be responsible for managing backup technology and ensuring the integrity of data across the organization. Your primary goal is to develop and implement effective backup strategies to prevent data loss and ensure business continuity.Key Skills:- In-depth knowledge of backup...
-
Backup Specialist
4 weeks ago
Bengaluru, Karnataka, India NTT Full timeJob Title: Backup EngineerWe are seeking a skilled Backup Engineer to join our team at NTT DATA. As a key member of our IT infrastructure team, you will be responsible for ensuring the smooth operation of our clients' backup systems.Key Responsibilities:Manage and configure backup storage operations to ensure data integrity and availability.Develop and...
-
Senior Backup
2 weeks ago
Bengaluru, Karnataka, India Microland Full timeJob Requirements:As a Senior Backup & Recovery Specialist at Microland, you will be responsible for ensuring the integrity and availability of our clients' data. Your primary focus will be on developing and implementing effective backup and recovery strategies, utilizing your expertise in network fundamentals, operating systems, and database management.Key...
-
Application Support Specialist
6 days ago
Bengaluru, India ValueLabs Full timeValueLabs is seeking an experienced Application Support Specialist with a minimum of 5 years of experience. The Application Support Specialist is accountable for the availability, performance, cost optimizations and risk management related to Application services.Experience range: minimum 5 years to maximum 11 years onlyLocation: Dubai, UAE.Mandatory Skills:...
-
SME - Backup & Recovery Specialist
3 weeks ago
Bengaluru, Karnataka, India Microland Full timeKey ResponsibilitiesWe are seeking a highly skilled SME - Backup & Recovery Specialist to join our team at Microland. The ideal candidate will have a strong background in data protection and a proven track record of delivering successful backup and recovery solutions.Required SkillsThe successful candidate will possess the following skills:Strong knowledge...