Customer Support Executive

4 weeks ago

bangalore, India Town Contacts Technologies Pvt. Ltd. Full time

We are looking for a Customer Support Executive(Female ) to join our team and provide excellent service to our clients. You will be responsible for answering queries, resolving issues, and ensuring customer satisfaction.


As a Customer Support Executive ( Female), you should have 1-2 years of experience in a similar role, preferably in the same industry. You should also have excellent communication skills, both written and verbal, and be able to handle customer complaints in a professional and courteous manner.


Your main duties will include:


- Responding to customer inquiries via phone, email, chat, or social media

- Providing accurate and timely information about our products and services

- Troubleshooting and resolving customer issues or escalating them to the appropriate department

- Following up with customers to ensure their satisfaction and loyalty

- Maintaining records of customer interactions and transactions

- Providing feedback and suggestions to improve our processes and policies


To be successful in this role, you should have:


- A bachelor's degree or equivalent qualification

- 1-2 years of experience as a customer support executive or similar role

- Excellent communication skills, both written and verbal

- A customer-oriented attitude and a problem-solving mindset

- The ability to work under pressure and multitask

- The ability to work independently and as part of a team

- Proficiency in MS Office and CRM software




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