Sales Coordinator

Sales Coordinator

Company Vision:

NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction, and every machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner. Our technology allows them to optimize their manufacturing process to ensure high productivity and resilience to failure. We currently serve over 250 factories nationwide and are looking to aggressively expand our footprint across India. You can learn more on www.nowpurchase.com.

Role Description:

We are seeking a highly motivated and organized Sales Coordinator to join our dynamic sales team. The Sales Coordinator will play a vital role in supporting the sales department by managing various administrative tasks, coordinating sales activities, and providing exceptional customer service. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to multitask effectively. This position offers an exciting opportunity to contribute to our company's growth and success.

Location- Pune

Key Responsibilities:

• Provide comprehensive administrative support to the sales team, encompassing tasks such as preparing sales reports, presentations, proposals, and maintaining sales documents, contracts, and related materials.
• Conduct payment follow-ups' and ensure payment terms are adhered to as per credit policy.
• Attend customer queries, any sales queries, and grievances, respond politely, and delight customers by going the extra mile.
• Process sales orders accurately and efficiently, coordinating with internal teams to ensure prompt and timely fulfillment and delivery of orders.
• Ensure all files, CRM and ERP are maintained meticulously, cost documents and reports, MIS are up to date in Zoho.
• Assist in preparing and distributing sales documentation, ensuring proper organization and storage.
• Collaborate with cross-functional teams to support sales initiatives, resolve issues, and enhance communication and collaboration.

What Your Day Job Involves:

• Administrative Support: Provide comprehensive administrative assistance to the sales team, including preparing reports, presentations, and proposals, and maintaining sales documents and contracts.
• Customer Service Excellence: Delight customers by attending to queries and grievances promptly and politely, ensuring exceptional service and satisfaction.
• Order Processing and Coordination: Process sales orders accurately and efficiently, coordinating with internal teams to ensure prompt fulfillment and delivery.
• Documentation Management: Maintain meticulous records in CRM and ERP systems, ensuring all files, reports, and documentation are organized and up to date.

Qualification & Experience:

• Graduate with 1 to 3 years prior experience as a sales coordinator/sales support executive/Voice process customer service /support roles in any industry.
• Should have very good working knowledge of Microsoft Excel, Word with strong follow up skills & customer service orientation.
• Ability to work independently and collaboratively within a team.
• Prior experience in the industry or product knowledge is a plus.

Compensation & Benefits:

• Compensation: Won't be a blocker for the right candidate
• Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children.
• Accidental Insurance: Benefits of 5 lakhs of medical insurance for self, covering 24*7
• Generous leave structure.

Hiring Process:

• Screening of applicants & initial telephonic call with HR
• F2F/Video Interview with Hiring Manager
• Mettl Assessment
• Final round with Founder & CEO
• Email communication on final feedback

Possible Growth path:

Sales Coordinator > Senior Sales Coordinator>Assistant Manager- Customer Servicing > Deputy Manager- Customer Servicing > Manager-Customer Servicing