Senior Solutions Architect

Job Title:Senior Solutions Architect – CRM/ERP (Dynamics 365 CE) Role Overview Providetechnical and business consultative leadershipacross pre-sales and post-sales cycles forlarge-scale CRM/ERP implementations , with specialization inMicrosoft Dynamics 365 CEand integrated enterprise ecosystems. This role drivessolution architecture, design optimization, scalability, and technical auditsto ensure robust, high-quality enterprise systems. Key Responsibilities Solution Architecture & Delivery Define solution architecture acrossDynamics 365 CE modules(Sales, Service, Marketing, Field Service, Customer Insights). Leadfit-gap analysis, design workshops, and PoCswith stakeholders to align business needs with technical solutions. Architect CE platform solutions includingentity models, workflows, integrations, and security models . Govern solution quality throughdesign reviews, documentation, and compliancewith Microsoft and enterprise standards. Design and overseeintegrationswith external systems usingAzure services, middleware, and APIs . Drive adoption ofPower Platform (Power Apps, Power Automate, Power BI)for extended CRM capabilities. Consulting & Pre-Sales Leadpre-sales solutioning, RFP responses, demos, and technical due diligenceto build winning value propositions. Advise senior business and IT leaders onERP/CRM strategy, IT architecture, and scalability improvements . Createwhitepapers, reusable assets, and industry-focused solution frameworks . Innovation & Capability Building Stay current withMicrosoft releases, licensing, and AI-driven CRM tools(Virtual Agents, Dynamics 365 Portals, Copilot). Conceptualize and implementproof-of-concepts, accelerators, and reusable componentsfor practice growth. Mentor and guide ateam of architects and technical consultants ; conduct knowledge sessions, webinars, and capability development. Governance & Quality Conductarchitecture and design reviews , ensuring adherence to best practices, performance, and security. Define and monitornon-functional requirements (NFRs)across performance, scalability, and availability. Ensure compliance withregulatory, security, and architectural principlesin multi-vendor environments. Measures of Success (KPIs) Number ofRFPs/estimations deliveredand conversion rate. Customer satisfactionand zero-issue delivery on technical quality. Contribution toIP development(accelerators, whitepapers, reusable components). Number ofknowledge sessions/webinarsconducted within practice. Breadth oftechnology certifications and trainingscompleted. Required Skills & Experience 10+ yearsin CRM/ERP or enterprise applications. 4+ yearshands-on experience withMicrosoft Dynamics 365 CE . Strong expertise insolution design, system integrations, and enterprise architecture . Deep understanding ofPower Platform (Dataverse, Power Apps, Automate, BI) . Experience withAzure servicesfor authentication (AD/ADFS/OAuth), data, and middleware integration. Hands-on experience withcustom plugins, workflows, Dynamics 365 Portals, Virtual Agents, and AI-driven tools . Strongconsulting and stakeholder managementskills to engage senior executives. Familiarity withAgile delivery modelsand architecture governance frameworks. Preferred Certifications Microsoft Certified:Dynamics 365 Solutions Architect Expert Microsoft Certified:Power Platform Solution Architect Expert Microsoft Azure certifications (Integration/Architect track) Key Skills Dynamics 365 CE Architecture & Solutioning CRM/ERP Technical Consulting Azure Services & Middleware Integration Power Platform (Apps, Automate, BI) Solution Design & Scalability Pre-Sales & RFP Solutioning Enterprise Application Integration Architecture Governance & Audits