Principal Consultant

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Principal Consultant - Citrix Support DC Ops SME
In this role, you will play a crucial role in ensuring the availability, performance, and security of Citrix services, while also providing guidance and support to the broader IT team. The ideal candidate will have in-depth knowledge of Citrix technologies and extensive experience in managing, optimizing, and troubleshooting Citrix environments within a data center setting.
Responsibilities
• Design, deploy, and manage Citrix infrastructure, including Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Citrix ADC (formerly NetScaler), Citrix Gateway, and related components.
• Oversee the day-to-day operations of Citrix environments, ensuring high availability and optimal performance.
• Implement and manage Citrix policies, profiles, and security settings to ensure a secure and compliant environment.
• Monitor Citrix environments for performance issues, resource utilization, and potential bottlenecks using tools like Citrix Director, Citrix ADM, and other monitoring solutions.
• Troubleshoot and resolve complex technical issues related to Citrix infrastructure, including user connectivity, application delivery, and system performance.
• Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Analyze and optimize Citrix environments to improve performance, user experience, and resource utilization.
• Conduct capacity planning to ensure that Citrix environments can scale to meet current and future demands.
• Implement best practices for Citrix infrastructure, including load balancing, redundancy, and failover strategies.
• Develop and maintain scripts to automate routine tasks, such as provisioning, patching, and monitoring of Citrix environments.
• Utilize tools like PowerShell, Citrix Studio, and Citrix Command Center to streamline operations and reduce manual intervention.
• Work closely with network, storage, and server teams to ensure seamless integration and operation of Citrix services within the broader data center environment.
• Provide expert-level support and guidance to IT teams and end-users, assisting with escalated issues and complex problem-solving.
• Collaborate with security teams to ensure that Citrix environments meet all relevant security standards and compliance requirements.
• Create and maintain comprehensive documentation for Citrix environments, including architecture diagrams, configurations, and operational procedures.
• Conduct training sessions and workshops for IT staff on Citrix technologies, best practices, and troubleshooting techniques.
• Stay updated on the latest Citrix products, features, and industry trends, and share knowledge with the team.
• Develop and implement disaster recovery (DR) and business continuity plans for Citrix environments.
• Regularly test DR plans to ensure that Citrix services can be quickly restored in the event of a disruption.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Strong experience in IT infrastructure or data center operations, with a strong focus on Citrix technologies.
• Proven experience in managing large-scale Citrix environments, including Virtual Apps and Desktops, ADC, and Gateway.
• Experience with Citrix cloud solutions is a plus.
• Deep expertise in Citrix products, including Virtual Apps and Desktops, Citrix ADC, Citrix Gateway, and Citrix Workspace.
• Strong understanding of networking, storage, and virtualization technologies as they relate to Citrix environments.
• Proficiency in scripting and automation using PowerShell or similar languages.
• Excellent troubleshooting and problem-solving skills, with a focus on root cause analysis.

Preferred Qualifications/ Skills
• Citrix Certified Professional – Virtualization (CCP-V)
• Citrix Certified Expert – Virtualization (CCE-V)
• Citrix Certified Professional – Networking (CCP-N)
• Experience with virtualization technologies (VMware, Hyper-V).
• Familiarity with ITIL or other IT service management frameworks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and collaborate across departments.
• Customer-focused with a commitment to delivering quality support services.