MS Teams Phone Implementation Specialist

2 weeks ago


Malappuram, Kerala, India Cambay Solutions Full time

Job Title: MS Teams Phone Implementation SpecialistJob Summary:We are seeking an experienced MS Teams Phone Implementation Specialist to lead the end-to-end implementation and management of the MS Teams Phone feature within our organization. The ideal candidate will have deep expertise in Microsoft 365, Teams, and telephony systems, with a proven track record of configuring, deploying, and optimizing Teams Phone solutions to enhance communication and collaboration across the business.Key Responsibilities:Plan and Execute Implementation:- Lead the implementation of MS Teams Phone, including call routing, Direct Routing, and integration with existing telephony infrastructure.- Develop and execute a detailed project plan for Teams Phone deployment, ensuring minimal disruption to business operations.Configuration and Setup:- Configure and optimize call flow settings, auto attendants, and call queues.- Set up phone numbers, extensions, and user profiles within the Teams environment.User Training and Support:- Develop user training materials and provide hands-on training to ensure smooth adoption.- Act as the primary point of contact for troubleshooting and resolving Teams Phone issues.Integration and Security:- Ensure integration with existing PBX systems, SIP trunks, and third-party telephony solutions.- Implement security policies and monitor call quality to ensure secure and reliable communications.Performance Monitoring and Reporting:- Monitor call performance and user feedback to identify and resolve issues.- Generate reports on call usage, quality, and adoption rates.Required Skills and Experience:- Proven experience in implementing and managing MS Teams Phone or similar telephony systems.- Strong knowledge of Microsoft 365 ecosystem, including Teams, Exchange, and Azure.- Experience with Direct Routing, SIP trunks, and telephony integrations.- Familiarity with network configurations and VoIP technologies.- Excellent problem-solving and communication skills.- Ability to train and support end-users at all levels.Preferred Qualifications:- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate or similar certification.- Experience in handling global Teams Phone deployments across multiple locations.- Strong understanding of telephony security and compliance standards.



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