Full Stack Engineer

Job Title - Application Support Engineer – Full Stack Engineer Experience Required: 5 Years Work Hours: US Business Hours Location: Bangalore / Kochi Work mode: hybrid mode (1 day Work from Office) Shift: 24/5 or 24/7 Interview: 1st round F2F, 2nd round: Virtual Notice Period: Immediate to 15 days Top 3 Skills: React, Next.js, Azure Shift Timings : To be confirmed by the manager. However, please inform candidates that this could be a 24/7 or 24/5 support role. The scope may expand to include maintenance, minor code fixes, etc. Domain Preference: Healthcare experience is preferred but not mandatory. Value proposition : Developer and support each candidate has to do, it's not only support Job Summary: US – Support and Operations team is looking for an experienced Application Support Engineer with strong expertise in Next.js, React and Azure Ecosystem to provide technical support, troubleshooting, and maintenance for business-critical applications. The candidate will be responsible for ensuring smooth operations, deployment and monitoring of applications hosted on Azure Cloud, supporting users during US and India business hours. RESPONSIBILITIES • Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone/email for the team for any off-business hours support. • Provide L2/L3 Application Support for frontend and backend components • Work closely with development and Infrastructure teams to ensure high availability and performance. • Maintain and Support CI/CD pipelines using GitLab for continuous deployment to Azure WebApps. • Monitor applications performance using Azure Monitor and Application Insights, proactively addressing issues. • Support and troubleshoot Azure Communication Services. • Handle authentication and access issues related to MS Entra with MFA • Perform SQL queries, tuning, and maintenance tasks on Azure Database for PostgreSQL – Flexible Server. • Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics • Ensure he/she demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues in a timely manner • Establish and maintain effective project/stakeholder communication • Anticipate and identify delivery delays or errors and make sure the customers/stakeholders are advised of progress and actions being taken • Ensure all Service Level Agreements are honored to required quality and support standards • Analyze performance of Team activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence • Identify areas for improvement and automation in the process • Share daily/weekly reports with team and stakeholders Education/Qualifications: • Any Bachelor’s degree B.E, B.Tech, BCA, B.Sc OR Diploma holder or equivalent • Work experience in a technical support environment with 5 years of experience. Technical Skills Required: • Frontend: *.Next.js(v15+) with App Router *.React (v19)*.TypeScript • Backend/Database: *.PostgreSQL (Azure Database for PostgreSQl -Flexible Server)• Azure Services: *.Azure WebApps (Deployment and hosting)*.Azure Blob Storage (file/document management)*.Azure Communication Services *.Azure Monitor and Application Insights *.MS Entra with MFA • DevOps/Tools: *.Gitlab CI/CD pipeline Additional skills/Good to have • Knowledge on AWS, Snowflake data warehousing, • Knowledge on Microsoft Office / Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins)• Proficient critical thinking, problem solving and decision making • Passion for innovation