Call Center Executive- Reputed Healthcare Industry- Secunderabad, Telangana,India-3LPA
3 weeks ago
JOB DETAILS
Answer incoming calls, making outbound calls and respond to customer's queries in a timely manner
Strong phone and verbal communication skills along with active listening
Identify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information.
Follow the call center communication "scripts" when handling different topics
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way. Document all call information according to standard operating procedures
Familiarity with CRM systems and practices
Meet personal/team qualitative and quantitative targets
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Other duties as assigned
FUNCTIONAL AREA
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