NICE CXone
4 days ago
NICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams. Primary Skills: NICE CXone Studio scripting and IVR call flows NICE CXone APIs and SDKs ACD, IVR, WFM, QM, Analytics, Reporting modules Omnichannel configurations (voice, email, chat, SMS, social) API-based integrations (REST/SOAP, web services) Cloud architecture (AWS/Azure/GCP) JavaScript, Python, .NET (preferred) CRM integrations (Salesforce, ServiceNow, MS Dynamics) Secondary Skills: Real-time dashboards and custom reporting Contact center performance monitoring and optimization Security and regulatory compliance AI-driven CX solutions and RPA tools Workforce Engagement Management (WEM), Quality Management (QM), Speech Analytics Experience: Proven experience as a NICE CXone Developer or similar role Experience in cloud-based contact center platforms Experience in developing and supporting omnichannel routing Familiarity with CRM and third-party integrations Role and Responsibilities: A. Key Responsibilities Design, develop, and configure NICE CXone routing scripts and IVR flows Build and maintain integrations with third-party applications Develop agent desktop workflows and optimize omnichannel routing Create and maintain API-based integrations Monitor and troubleshoot contact center performance Collaborate with stakeholders to gather requirements and deliver solutions Develop and maintain dashboards and reports Ensure compliance with security and regulatory standards Provide technical support, testing, and documentation B. Additional Responsibilities Stay updated with NICE CXone product enhancements Contribute to continuous improvement initiatives Support training and knowledge sharing across teams Educational Qualification: Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected) Certifications (Preferred): NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.) NICE InContact CIP Core / Core Plus ACD/IVR Implementation Certification Feedback Management Implementation Certification NICE CXone Agent for Salesforce Implementation NICE CXone Enlighten AutoSummary Implementation
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CXONE- Engineer/Developer
3 days ago
Delhi, Hyderabad, Mumbai, NCR, India Tech Mahindra Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description:4 years of experience with CXone (NICE inContact) experience4+ or more years of CXone Studio scriptingCRM integration experienceIVR and ACD development experienceExperience mentoring other and helping with onboardingDesign and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.Experience...
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New Delhi, India Tata Consultancy Services Full timeTCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology- Solution...
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Dotnet Fullstack Developer
2 weeks ago
New Delhi, India Servion Global Solutions Full timeSkill: Fullstack DeveloperExp: 6-10 YearsNP: ImmediateWork Location : Chennai, PunePrimary Skillset : C#.NET, .NET core, Angular AND AWSQualifications :Solid hands-on experience in C#.NET, .NET core, Angular & AWS- Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. - Oops concepts and design pattern. - Understanding of Agile -...
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Fullstack developer
6 days ago
New Delhi, India Servion Global Solutions Full timeSkill: Fullstack DeveloperExp: 4+Years NP: Immediate Work Location : Chennai & Pune Work Mode: Work from Office Primary Skillset : C#.NET, .NET core, AngularQualifications : Solid hands-on experience in C#.NET, .NET core, Angular Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. Oops concepts and design pattern. Understanding...
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Fullstack developer
4 days ago
New Delhi, India Servion Global Solutions Full timeSkill: Fullstack Developer Exp: 4+Years NP: Immediate Work Location : Chennai & Pune Work Mode: Work from Office Primary Skillset : C#.NET, .NET core, AngularQualifications : Solid hands-on experience in C#.NET, .NET core, Angular Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. Oops concepts and design pattern....
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Dotnet Fullstack Developer
4 days ago
New Delhi, India Servion Global Solutions Full timeSkill: Fullstack Developer Exp: 6-10 Years NP: Immediate Work Location : Chennai, Pune Primary Skillset : C#.NET, .NET core, Angular AND AWSQualifications : Solid hands-on experience in C#.NET, .NET core, Angular & AWS Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. Oops concepts and design pattern. Understanding of Agile -...
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Fullstack developer
3 days ago
New Delhi, India Servion Global Solutions Full timeSkill: Fullstack DeveloperExp: 4+YearsNP: ImmediateWork Location : Chennai & PuneWork Mode: Work from OfficePrimary Skillset : C#.NET, .NET core, AngularQualifications :Solid hands-on experience in C#.NET, .NET core, Angular- Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. - Oops concepts and design pattern. - Understanding...
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Cisco network engineer
4 weeks ago
Delhi, India Everise Full timeJob description Below is a detailed job description for a Cisco UCCE and CUCM Engineer specializing in contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, Cisco Cube configuration, Verint / NICE integrations and overall operations. Job Description: Cisco UCCE & CUCM Engineer Role Overview The engineer is responsible for...
