Customer Success Manager

About BiteSpeedHey there We are aSequoia-backed SaaS startupbuilding an AI-native Marketing, Support & Sales suite fore-commerce brands.We’re currently working with3000+ e-commerce brandsglobally across 50+ countries and are fortunate to haveraised $5.5M+along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this )We’ve had some solid investors back us(making it easier for you to stalk us since you’d do this anyway):-BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.htmlE-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.eceBiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414About the roleWe want to keep ourcustomers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has beenfounder-led,we have a track record of 250+ 5-star reviews and the enviousnet negative churn(to the extent where some of our customers pay 5-10X of what they started with).We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owningcustomer retentionand making themtrue fans of BiteSpeedwhile alsolistening to customer feedbackto form a pipe of customer insights for our product team.What you’ll doYour core job is toown our international customer relationships , make them successful and fans of BiteSpeed.Client onboarding, tracking product adoptionfor our enterprise customers, ensuring they are getting maximum value leading toupsells and expansion revenue.Becoming atrusted product advisorfor our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.Managingcross-sells for new products and renewals , owning expansion revenue at an account level.Building theplaybook for our international customer success functionto scale for the next stage of growth.What makes you a good fitYou care about delivering aservice experience that parallels a Michelin star Italian restaurant.Yougenuinely like helping peopleand making them successful.You have3+ years of work experiencein customer success with technical understanding of the product and1+ years of experience in managing international customersYou have agenuine interest in conversationswith people from different backgrounds to learn about their lives.Salary and LocationLocation:BangaloreExpected CTC:We pay on top of market standards with generous ESOPs for everyone in the team.Our Way Of Life- https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.Our PurposeAt BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.Our purpose is about why we’re here and what we care about:- Personal Transformation Wealth Creation Winning TogetherOur ValuesOur values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Don’t Take Yourself Seriously, Take Your Work SeriouslyPerks & BenefitsSmall things we’ve done to ensure we take care of our wellness, learning & keep things fun:-Health Insurance -Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.Quarterly Off-sites -Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).Cult Fitness Membership -All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.Personal Development -We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.Salary In Advance -Trust first, by default. We pay out salaries in the first week of the month.How to apply?If this sounds interestingdrop a personal notewith why you'd want to work with us and what makes you a good fit ontalent@bitespeed.co.Know someone who might be a great fit?Refer them to us , if they end up joining we'll send you anApple Airpods Proas a gesture of thanksFor any queries feel free to write to talent@bitespeed.co.