Senior Program Manager, Audits and Insights Team

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The AIT Program Manager is responsible for driving short term and long-term strategic projects by closely coordinating with business leaders. The role will require quickly learning audit strategy to grasp the big picture in order to develop metrics, strategies and processes. You will be working with a number of stakeholders including Operations, Analytics, Policy, Technology teams to correlate business and operational outcomes, unlocking operational constraints and identifying opportunity to streamline the processes. This role requires high level strategic thinking, effective communication and deep-dive analytical problem solving.

Key job responsibilities
1. Program & Change Management:
• Lead and oversee complex change requests within audit programs, ensuring high-quality implementation and meaningful outcomes
• Develop and execute strategic initiatives that drive continuous improvement in audit methodologies
• Design and implement scalable solutions for program optimization
• Establish and maintain program management best practices and standards
• Develop risk-based prioritization models for audit programs considering business criticality and resource availability
• Establish metrics and KPIs to measure program success and ROI
2. Spearhead AI and Automation Strategy for Audits:
• Design and implement workflow automation solutions to enhance program efficiency and effectiveness
• Develop a comprehensive AI & Automation roadmap for audit processes
• Identify key areas for AI & Automation integration (risk assessment, anomaly detection, etc.)
• Align AI & Automation initiatives with overall audit objectives and compliance requirements
• Partner with policy program owners to prioritize AI projects

3. Strategic Leadership and performance improvement:
• Partner with senior stakeholders to identify opportunities for performance improvement
• Evaluate and prioritize change requests based on effort, impact, and opportunity cost
• Drive data-driven decision-making through sophisticated analysis and insights generation
• Lead cross-functional teams to execute high-priority initiatives
4. Business Performance & Reporting:
• Develop and maintain comprehensive business performance reporting frameworks for executive leadership
• Co-create and automate performance dashboards that highlight key metrics, trends, and areas of concern
• Drive data-informed decision-making through regular performance reviews and impact assessments
• Establish audit prioritization frameworks based on business impact, risk levels, and resource constraints
5. Stakeholder Management:
• Build and maintain strong relationships with senior leadership and key stakeholders
• Influence and navigate complex organizational dynamics
• Present recommendations and insights to executive leadership
• Lead change management efforts across multiple stakeholder groups

About the team
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The AIT Program Manager is responsible for driving short term and long-term strategic projects by closely coordinating with business leaders. The role will require quickly learning audit strategy to grasp the big picture in order to develop metrics, strategies and processes. You will be working with a number of stakeholders including Operations, Analytics, Policy, Technology teams to correlate business and operational outcomes, unlocking operational constraints and identifying opportunity to streamline the processes. This role requires high level strategic thinking, effective communication and deep-dive analytical problem solving.

BASIC QUALIFICATIONS

- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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