Technical Support Engineer
3 weeks ago
About Us:At LXME, we’re building India’s first full-stack financial platform for women — designed to helpthem save, invest, and manage money confidently. We’re on a mission to create real impact, andwe’re looking for passionate builders to join our tribe.Job Description:The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation.Key Responsibilities:● Diagnose and resolve customer-reported technical issues in a timely manner.● Analyze error logs and use tools like User Experior and MoEngage to understand user behavior and journey where issue occurred.● Review system APIs, cron jobs, and other backend processes to identify potential issues.● Collaborate with developers to share detailed findings for issue resolution.● Write and execute SQL queries to retrieve or edit data.● Perform periodic updates to data tables to ensure accurate and up-to-date information.● Provide DevOps support by monitoring system stability.● Identifying performance issues and ensuring a stable operational environment.Required Skills & Qualifications:● Technical Knowledge: Strong understanding of APIs, cron jobs, integrations with customer experience tools like User Experior and MoEngage, and basic DevOps practices.● Troubleshooting Skills: Proven experience in diagnosing and resolving technical issues, with an ability to work through complex problems systematically.● Database Management: Proficiency in SQL for creating and running queries, as well as experience in managing and updating database tables.● DevOps Support: Familiarity with monitoring tools and processes to ensure system stability and performance.● Communication Skills: Ability to translate technical findings into clear, actionable feedback for developers and other stakeholders.● Attention to Detail: Keen eye for spotting discrepancies in logs and data that could point to the root cause of issues.● Collaboration: Experience working in a cross-functional environment with developers, product teams, and customer support.● Analytical Thinking: Capable of analyzing user behavior data and logs to uncover patterns and insights that drive problem resolution.Preferred Qualifications:● Experience with ticketing systems or customer support tools.● Familiarity with cloud-based systems and APIs.● Basic knowledge of programming or scripting languages is a plus.
-
Technical Support Engineer
4 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
-
Technical Support Engineer
4 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
-
Technical Support Engineer
4 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
-
Technical Support Engineer
4 weeks ago
New Delhi, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
-
Technical Support Engineer
2 weeks ago
New Delhi, India Simplismart Full timeAbout Simplismart Simplismart is a GenAI inference platform to deploy, scale, and monitor any GenAI model (LLMs, speech, vision, or diffusion) across cloud or on-prem. Built for strict SLAs, enterprise-grade security, and full observability. Its modular design lets you optimize for cost or latency or auto-select the best topology per workload. Role Overview...
-
Technical Support Engineer
2 weeks ago
New Delhi, India Growatt New Energy Full timeWe are looking for aproactive and skilled technical support Engineer Key ResponsibilitiesProvide technical support for market products. Deliver training for distributors and installers on product usage. Report product faults, escalate major quality issues and work closely with HQ to improve product quality. Maintain technical documentation and daily work...
-
Technical Support Engineer
7 days ago
New Delhi, India Cyvica Technologies Full timeCompany: Cyvica Technologies Role: Technical Support Engineer Location: Remote / India Experience: 1–3 years Employment Type: Full-time Company Description Cyvica Technologies is a cloud and security consulting company helping startups, SMBs, and enterprises build secure, scalable, and reliable IT environments using the Microsoft ecosystem. We focus on...
-
Technical Support Engineer
2 weeks ago
New Delhi, India LENS Corporation Full timeCompany:LENSCORP AI PRIVATE LIMITED (LENS Corporation) Location:Gurugram / Hybrid Experience:1–4 years (flexible for strong candidates)About LENS LENS Corporation is anAI, Computer Vision, and Biometrics companybuilding enterprise-grade platforms deployed acrossgovernment, defence, infrastructure, smart cities, and large enterprises .Our platforms include:...
-
Technical Support Engineer
3 weeks ago
New Delhi, India 91HR Full timeI mplementation Engineer Location: Margao -GoaJob Summary: The Implementation Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products...
-
Technical Support Engineer
3 weeks ago
New Delhi, India 91HR Full timeI mplementation Engineer Location: Margao -GoaJob Summary: The Implementation Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products...
